Business Operations Specialist

Element Fleet Management; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Element Fleet Management seeks a Business Operations Specialist to be the first point of contact for Delivery Service Partners. Responsibilities include overseeing vehicle lifecycle requests, managing onboarding processes, and ensuring effective communication with partners while maintaining operational efficiency.

Servicios

Comprehensive health and welfare benefits

Paid time-off programs

Formación

• Experience in customer support.
• Familiarity with fleet management activities.
• Experience in project management and continuous improvement methods.

Responsabilidades

• Support the onboarding of new Delivery Service Partners.
• Request DMV services and load registration expiration dates.
• Coordinate telematics devices installation.

Conocimientos

Communication skills

Negotiation skills

Flexible

Microsoft Office skills

Educación

Degree in Industrial Engineering or Administration

Descripción del empleo

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

The Business Operations Specialist will provide support and will be the first point of contact to all Delivery Service Partners (DSPs). This role will execute all the processes that can be requested during the lifecycle of the vehicle such as, violations, im-pounds, general doubts on the processes and Element services and support on invoicing questions and clarifications.

The specialist will support the operations manager on the on boarding of new DSPs and will also execute the redeployment process.
Duties:
• Request DMV services on demand (lost plates, in pounds, etc.)
• In charge of loading registration expire date in Xcelerate and follow up on renewals and property tax payments.
• Support and coordinate telematics devices installation and service tracking.
• Support in the Operations Manager on the new DSPs on boarding.
• Solve questions around billing and follow up on their resolution.
• Constant communication with DSPs and Dispatcher (DSP FMs)
• He/she will oversee the redeployment process:

• Attend client request
• DSP coordination for vehicle inspection
• Follow up on repairs before surrendering the unit
• Close communication with the dealers
• Request and follow up on transport to destination and give the required documentation
• Request to the Sales Associate the legal documentation
• Request for new plates and registration
• Coordinate delivery to the new DSP

• Support on design and implementation of Amazon operational processes.
• Review operational process weekly results to make sure reporting is accurate.
• Work closely with the rest of the business to create amazon program awareness.
• Attend and solve all possible operational escalations from the customer.

Qualifications — Education and Experience

• Degree, preferable Industrial Engineering or Administration
• Experience in customer support
• Experience in fleet management related activities as maintenance services, follow up to requirements
• Desirable to have experience in project management and/or continuous improvement methodology
• Communication skills
• Advance English level

Knowledge and Competencies

• Project management participation
• Business process design and implementation
• Reporting for decision making
• Negotiation skills with
• Flexible
• Motivated, highly organized and possess the ability to manage multiple priorities.
• Work under pressure
• Microsoft Office skills (Excel, pivot tables, database analysis).

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.