Business Operations Specialist

inDrive; Ciudad de México; Presencial; MXN 300,000 - 500,000; Jornada completa

Descripción de la vacante

A leading company in ride-hailing seeks a Business Operations Specialist to enhance business performance through data-driven strategies. This role involves monitoring KPIs, executing marketing initiatives, collaborating with teams, and driving customer satisfaction, with opportunities for growth in a dynamic environment.

Servicios

Health insurance

Opportunities for advancement

Paid training courses

Global exposure

Formación

• 1-3 years of experience in business operations or related field.
• Fluent in English (spoken and written).
• Background in project management or business development is a plus.

Responsabilidades

• Monitor and analyze core business KPIs daily.
• Support local marketing strategies and initiatives to drive growth.
• Conduct market research and customer interviews.

Conocimientos

Data Analysis

KPI Monitoring

Customer Satisfaction

Problem Solving

Communication

Herramientas

Google Sheets

Excel

Tableau

Data Studio

Descripción del empleo

About us

As one of the top ride-hailing companies in the world, we have been redefining the industry since 2013 with innovative mobile technologies and new business verticals, driving us toward becoming a super app. Join us in our mission to combat global injustice.

About the opportunity

We are looking for a Business Operations Specialist for Mexico with strong analytical skills and experience in driving growth through data-driven strategies. This position is needed to monitor KPIs, optimize business performance, and execute local marketing initiatives while collaborating with cross-functional teams to enhance customer satisfaction and market expansion.

Disclaimer: only CVs in ENGLISH will be considered

What you will do:

• Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
• Develop and test data-driven hypotheses to improve overall business performance.
• Gather, clean, and analyze data from various sources to generate actionable insights.
• Support the development and execution of local marketing strategies with cross-functional teams.
• Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
• Collaborate with teams including operations, marketing, and product to align strategies and ensure execution.
• Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.
• Contribute to strategic projects and support the launch and scale of new initiatives.

What we expect from you:

• Proven track record of driving business growth and improving KPIs such as Rides, GMV, and Net Revenue.
• Strong analytical skills with experience using tools like Google Sheets, Excel, Tableau, and Data Studio.
• Solid understanding of customer satisfaction metrics and ability to act on customer feedback.
• Experience conducting customer development and marketing research, including field surveys.
• Familiarity with MVP testing and iterative business or product development.
• Fluent English (spoken and written).
• Proactive, goal-oriented, and highly self-motivated with strong communication and problem-solving skills.
• Background in project management, business development, or product development is a strong plus.
• Willingness to travel within Mexico (20 to 25 percent) and occasionally abroad.
• 1 to 3 years of experience in business operations, expansion, or launching in ride-hailing, Delivery, or similar tech-driven industries.

We offer:

• Be part of a growing and innovative company with a unique approach to ride-hailing.
• Health insurance
• Have the opportunity to significantly impact the company and the industry as a whole.
• Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands.
• Competitive salary.
• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company.
• Boundless Global Exposure: A Catalyst for Multifaceted Growth.
• Partially or fully paid additional training courses, and regular external and internal training.