Business Operations Associate

Arrow Electronics Australia Pty Ltd; Tlaquepaque; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology solutions provider is seeking a Business Operations Associate in Tlaquepaque. This role involves delivering top-notch internal customer service and handling various operational processes including credit requests and data analysis. Ideal candidates should have a Bachelor's degree, experience in customer support, and strong attention to detail. Enjoy a competitive compensation package and a hybrid work arrangement.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days, sick days, and holidays

Vision and Dental Assistance

Life Insurance

Healthcare Insurance

10% Food/Pantry Vouchers

Restaurant Vouchers

13% Savings Fund

Wellbeing program for all employees

Growth Opportunities

Formación

• Requires 1-2 years of experience in Backoffice, customer support or sales support.
• Capability to learn basic skills and perform routine tasks.
• Fluent in English.

Responsabilidades

• Provide expert internal customer service to various teams.
• Process credit requests and review for improvements.
• Compile and distribute reports for inventory and billing.

Conocimientos

Customer Service

Data Analysis

Attention to Detail

Communication

Educación

Bachelor's degree in administration, finance or similar

Herramientas

SAP

Oracle

Power BI

Salesforce

Descripción del empleo

Position:

Business Operations Associate

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Arrow Electronics is looking for a Business Operations Associate to join our team in Guadalajara!

What You'll Be Doing

• Provide expert internal customer service, interfaces daily with various teams across Arrow (sales, corporate, service center, purchasing, etc.).

• Process credit requests for sales team, reviews requests to assess all information and root cause to improve processes.

• Assists with master file proper set ups and clean ups, and other operations process revisions and audits.

• Compiling and distributing standard reports for inventory, freight, handling, past due invoices, billing, etc.

• Export, manipulate, and analyze data from internal reporting platforms (Oracle, Qlik, Power BI, Salesforce).

• Help as needed with special projects.

What We’re Looking For

• Bachelor's degree in administration, finance or similar.

• Typically requires 1–2 years of experience in Backoffice, customer support or sales support.

• Capability to learn basic skills and perform routine tasks.

• Ability to work independently and establish effective work relationships.

• Strong attention to detail and enjoys following established procedures.

• Ability to communicate fluently in English.

• Desirable experience with ERP systems: SAP/Oracle

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Wellbeing program for all employees

• Growth Opportunities, and more!

Work Arrangement

• Hybrid: 3 days in office / 2 days work from home

#LI-DR1
#LI-Hybrid

Annual Hiring Range/Hourly Rate:

$18,508.33 - $25,279.92 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)