Business Intelligence Operations Associate Manager

Overview

We are PepsiCo

PepsiCo is one of the world's leading food and beverage companies with more than $79 Billion in Net Revenue and a global portfolio of diverse and beloved brands. We have a complementary food and beverage portfolio that includes 22 brands that each generate more than $1 Billion in annual retail sales. PepsiCo's products are sold in more than 200 countries and territories around the world. PepsiCo's strength is its people. We are over 250,000 game changers, mountain movers and history makers, located around the world, and united by a shared set of values and goals.

We believe that acting ethically and responsibly is not only the right thing to do, but also the right thing to do for our business. At PepsiCo, we aim to deliver top-tier financial performance over the long term by integrating sustainability into our business strategy, leaving a positive imprint on society and the environment. We call this Winning with Purpose. For more information on PepsiCo and the opportunities it holds, visit www.pepsico.com

Responsibilities

The Opportunity

• We are seeking a detail-oriented and proactive Associate Manager – BIOps Program Management to support and optimize Business Intelligence Operations (BIOps) programs. This role requires a hands-on professional with a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. The ideal candidate will assist in implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions.
• Assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies.
• Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance.
• Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery.
• Assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency.
• Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture.
• Provide operational support for PepsiCo’s Data & Analytics program and platform management to ensure consistency with global data initiatives.
• Assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate.

Your Impact

As Associate Manager, D&AI BIOps (Business Intelligence Operations) IBP your scope would consist:

• Assist in ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy.
• Contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime.
• Support efforts to optimize data models, enhance report performance, and reduce query execution times.
• Work closely with Data Engineering, Analytics, AI/ML, CloudOps, and DataOps teams to support data-driven decision-making.
• Assist in coordinating with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements.
• Provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders.
• Support end-to-end BI operations, including testing, monitoring, and sustainment of global products and projects in partnership with Data Engineering teams.
• Assist in maintaining service-level agreements (SLAs) and engaging with subject matter experts (SMEs) to meet business demands effectively.
• Partner in the work intake process and Agile management practices to ensure alignment with PepsiCo’s operational goals and objectives.
• Contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency.
• Foster a customer-centric culture by advocating for customer needs and assisting in resolving challenging customer situations through active listening and problem-solving.
• Build and maintain strong relationships with stakeholders, ensuring transparency and managing expectations effectively.
• Assist in fostering a collaborative, high-performing team culture by supporting the team’s operational growth and skill development.
• Help ensure agility within the team by enabling swift priority changes while maintaining productivity.
• Leverage basic knowledge of cloud infrastructure and BI platforms to support operational requirements and build trust within the organization.

Qualifications

Who Are We Looking For?

Experience

• 7+ years of technology work experience in a large-scale global organization – CPG preferred.
• 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools.
• 7+ years of experience working within a cross-functional IT organization.
• 4+ years of experience in a leadership or team coordination role.
• Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively.
• Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels.
• Demonstrated ability to take ownership, drive results, and ensure operational excellence.
• Passion for delivering excellent customer experiences and fostering a customer-first culture.
• Willingness to learn new skills and technologies in a dynamic environment.
• Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment.
• Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience.
• Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance.
• Ability to analyze complex issues, identify root causes, and implement effective solutions.
• Ability to build and maintain strong cross-functional relationships based on trust and respect.
• Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration.
• Track record of achieving results in fast-paced and evolving environments.
• Experience working in global or multi-country environments, preferably with data and BI implementations.
• Understanding of key concepts related to master data management, data standards, analytics, and digital transformation.
• Basic knowledge of data acquisition, data catalogs, and data management tools.
• Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships.

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Excellent analytical skills and the ability to translate analytical findings into actionable solutions and processes.
• Organized personality.
• Team player.
• Ability to manage stress and meet deadlines while maintaining high levels of accuracy.
• Advocates for and embraces the use of new tools and techniques.
• Problem Solving.
• Seeks opportunities to strengthen digital culture through collaborating and sharing knowledge.
• Track record of improving processes, leading projects and influencing decision-makers.
• Has an informed opinion on digital trends, including fluency with specific digital technologies.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.