Business Analytics Manager (Product)

Stori; Ciudad de México; Presencial; MXN 1,286,000 - 1,655,000; Jornada completa

Descripción de la vacante

A financial services firm in Mexico City is looking for a leadership position in program management to enhance customer experience through strategic initiatives. The ideal candidate has over 5 years of experience, including 3 years in a top-tier consulting role. Responsibilities include evaluating business states and managing cross-functional teams. Proficiency in Spanish and English is required.

Formación

• 5+ years of total experience.
• 3+ years of consulting experience or strategy function.
• 2+ years in customer experience roles.

Responsabilidades

• Continuously evaluate the business for optimization opportunities.
• Prioritize and budget strategic initiatives.
• Work with teams to deliver strategic programs.

Conocimientos

Critical thinking

Superior communication skills

Structured execution

Problem-solving skills

Fast learner

Educación

MBA or relevant graduate degree

Descripción del empleo

Overview

This is a leadership role with the responsibility of program management of strategic and cross-functional initiatives and influencing the company prioritization to improve customer experience. We expect this role to closely work with leaders across the company on complex initiatives that require coordination and collaboration across multiple functions. We also expect this role to work closely with the product management teams to improve the customer experience through data and customer insights.

Responsibilities

• Continuously evaluate the state of the business to identify product, program and organization optimization opportunities
  • Consistently review and evaluate the business, by connecting with teams, to identify any optimization opportunities and/or risk and related mitigation options.
• Prioritize and budget strategic initiatives
• Work with cross-functional teams to deliver strategic programs
  • Define the problem statement, scope and timeline
  • Define the definition of success
  • Define the operating model to shape how teams progress toward the shared objective
  • Managing interdependencies between teams
  • Ensuring resource capacity and availability
  • Delivering company level strategic initiatives timely in high quality
• Identify and mitigate the executional risk
  • Be aware of anything, both internally and externally, that could impact the progress or outcome of the program and related projects
  • Be able to work with other teams to define and execute the mitigation plan
• Engage with stakeholders
  • Connect with stakeholders on regular basis, to get a sense of the wider context that surrounds goals, and to give timely loop back to ensure all related areas stay in sync
• Product Experience
  • Analyze customer data, product data and app usage data across the organization, and highlight new insights for the leadership and product teams for better informed prioritization
  • Act as the glue, equipped with data and insights, among Product, Marketing Ops, and Finance. This helps teams form better horizontal strategies or decisions.

Required qualifications

• Total of 5+ years of experience
• 3+ years of consulting experience with a top-tier strategy consulting firm, or experience in a respected operating company’s strategy function
• BCG, McKinsey, Bain, AT Kearney, Booz Allen (called Strategy &)
• Has done both strategy consulting and implementation
• Has led company level complex program from intent to execution, through multi-functional teams who do not under the direct management, ideally in the financial service industry covering consumer financial products
• 2+ years of experience in customer experience roles

Skills and attitudes

• Critical thinking
• Fast learner
• Structured way of execution and delivering
• Superior communication (written/verbal) and influence skill to facilitate work across teams
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor
• Action-oriented
• Loves creating efficiencies and streamlined processes
• Preference for working in a high standard team with motivated and driven professionals
• Ability to structure and manage complex projects and processes with multiple stakeholders at both senior and junior levels – and external and internal, including demonstrated ability to think end-to-end, manage long-term projects
• Required language: Spanish, English

Bonus points

• MBA or relevant graduate degree from top-tier institution or similar academic / professional experience