POSITION SUMMARY
A business analyst is responsible for analyzing an organization's business processes and systems to identify areas where improvements can be made, bridging the gap between business processes and technology.
RESPONSIBILITIES
- Gathering and analyzing data on various aspects of the organization's operations such as sales, marketing, customer service and product development.
- Identifying areas for improvement, such as streamlining processes, reducing costs and increasing efficiency.
- Developing and implementing solutions that address identified improvement areas.
- Managing projects related to solution implementation, including creating project plans, managing resources and monitoring progress.
- Providing ongoing support and training to ensure solutions remain effective and sustainable.
QUALIFICATIONS
- Analytical skills: collect, analyze and interpret data, identify patterns and inform decision‑making.
- Business knowledge: understanding of the industry, products, services and best business practices.
- Technical knowledge: familiarity with technologies and software used within the organization.
- Strong verbal and written communication skills for interacting with executives, managers, developers and end users.
- Problem‑solving ability: identify problems, evaluate solutions and implement effective outcomes.
- Project management skills: create project plans, manage resources and monitor progress.
- Adaptability: willingness to learn new skills and technologies as business needs change.
EDUCATION AND CERTIFICATIONS
Bachelor's degree in Business Administration, Economics, Accounting, Computer Science or a related field is preferred; a Master's (MBA) is desirable.
Relevant experience in business analysis, project management or a related field is required.
PHYSICAL & ENVIRONMENTAL DEMANDS
No special physical requirements.
KEY SKILLS
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business Requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
EMPLOYMENT TYPE
Full Time
DEPARTMENT / FUNCTIONAL AREA
Operations