Business Analyst

Webhelp Enterprise; Navolato; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading tech services company is seeking a self-driven Sr. Business Analyst to support various lines of business including lodging and transportation. The role involves analyzing business processes, improving operational excellence, and managing application enhancements. Ideal candidates will possess strong technical skills, experience in balancing technical and non-technical communication, and a solid background in business analysis.

Formación

• 5+ years of IT business analysis experience following ITIL practices.
• Ability to deliver system enhancements using SDLC methodologies.
• Strong SQL and system diagraming skills.

Responsabilidades

• Lead the technical and functional requirements gathering.
• Assess severity of production issues and communicate resolution progress.
• Build strong relationships with third-party vendors and stakeholders.

Conocimientos

SQL

Analytical Thinking

Documentation

Communication

Educación

Bachelor's degree in Information Systems

Herramientas

Jira

Confluence

SQL Server

Descripción del empleo

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Job Title

Business Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We are looking for a self-driven and detail-oriented Sr. Business Analyst to join our team. This individual will help support the technology for multiple lines of business, including: lodging, transportation, golf courses, spas. Working cross-functionally with Lodging Operations, Reservations, Accounting, Revenue Optimization, and other areas of IT, this person will analyze business processes, identify areas for improvement and propose solutions to achieve operational excellence. This individual will participate in project work such as application upgrades and delivery of solutions and/or new functionality to our applications.

The ideal candidate for this role is excited to help a team improve, develop, and implement AMLC (Application Management Life Cycle), SDLC (Software Development Life Cycle) and customer service best practices in a uniquely complex environment. They will be comfortable moving between the technical analyst, business analyst and quality assurance spaces, as this role requires flexibility between each of those disciplines. This position brings value to the organization through thought leadership, technical acumen, process design, business partnership, and collaboration with our 3rd party development partners. We are looking for a candidate that enjoys troubleshooting in the field as much as they enjoy facilitating business requirements.



Job Responsibilities

Business Analysis

• Lead the technical and functional requirements gathering, solution design (including facilitation of business stakeholders and preparation of wireframes), functional specifications, test script creation.
• Execute on multiple concurrent deliverables and additional tasks as assigned.
• Assess severity/priority of production issues, determine business impact, and communicate progress during resolution with high proficiency.
• Subject Matter Expert and Process Owner technically supporting multiple business and IT groups.
• Identify and deliver key system enhancements to improve system stability and business functions.
• Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (PaymentCard Industry) requirements, and maintain all required compliance documentation.
  
  

Quality Assurance

• Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments.
• Develop comprehensive functional and non-functional requirements documents, including use cases, user stories, and acceptance criteria. Ensure that requirements are clear, concise, and aligned with business objectives.
• Peer reviewer for requirements and test plan documentation for bug and enhancement work aligning to SDLC practices.
  
  

Technical Abilities

• High technical aptitude using SQL, data monitoring and job management tools to troubleshoot complex issues.
• Conduct technical research within databases, data integrations and application front and back-end functionality.
  
  

Stakeholder Management

• Build and foster strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks.
• Facilitate and own business stakeholder's backlog management for enhancements following SDLC practices.
• Other duties as assigned
  
  

Job Requirements:

Required

• 5+ years of demonstrated IT business analysis experience following ITIL practices.
• Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process.
• MS Development Technologies, including SQL Server, SSRS, SSIS.
• Prior application ownership experience (Ex: IQware POS, Inntopia, Agilysys/InfoGenesis, Hudson, Jonas/Springer Miller/SpaSoft)
• Experience using Jira, Confluence, Smartsheet, IT Connect.
• Strong SQL and system diagraming skills.
• Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization.
• Strong documentation skills.
• Keen attention to detail, ensuring high quality application deployments.
• Ability to manage multiple technical enhancements as well as application maintenance.
• Ability to work in fast paced environment, comfortable with shifting priorities.
• Bachelor's degree or relevant experience in Information Systems, Computer Science, or related concentration.
  
  

Preferred

• IT Experience in outdoor industry or hospitality field (lodging, transportation, golf, spas, etc).
• Prior PMS or CRS application management experience (Ex: IQware, Oracle, Agilysys, Inntopia, SynXis, or similar).
• Exposure to a wide variety of database technology
• Experience with Analytics tools.
• Strong Excel skills — Macros, VBA, Advanced Formulas.
• Work order system experience, such as Ivanti, Jira, etc.
• PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus
  
  

Location:

MEX Work-at-Home

Language Requirements

Time Type:

Full time

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