Branded Stores Training Manager

Job Description

Come and join us for an opportunity to drive and deliver retail excellence in a key investment area – our branded franchise stores. Collaborate with the team as an integral member and help drive our partners to help take their retail capabilities to the next level!

Be instrumental in delivering on our aspirations of raising our stores to the pinnacle for consumers across the World!

Core Responsibilities

• Act as a key Business Partner to local Business Units across the Americas, working closely with Account Management and Marketing teams to drive perfection in training.
• Work as part of a team that crafts training assets (static & digital) for mass deployment to a global audience of c.1,000 stores in 40+ markets.
• Adaptation of LEGO Retail training concepts, digital tools & processes to meet branded store & partner needs.
• Partner with & enable Retail Partners (Merlin, Certified Stores, Travel Retail) to drive follow-through of initiatives, demonstrating value and efficiency.
• Coordinate, evolve and drive the success of existing training resources (eLearning, digital training platforms).
• Work with Senior Training Manager, Marketing & Retail Excellence Partners to develop training plans.
• Training tracking & reporting (eLearning, face-to-face, blended) with a focus on commercial impact to drive best-practice adoption & engagement.

Play your part in our team succeeding

As a Training Manager, you will play a meaningful role in driving global training excellence in The LEGO Group. By building a strong understanding of our retail partners’ operating models and developing training tools to suit their needs, you will help improve the guest experience, and the profitability, of an important LEGO brand touch point for kids and parents around the world.

Do you have what it takes?

• Proficient in English and Spanish both in writing and verbal communication.
• Experience in a Retail Training-related role and delivering training in both in person and virtually.
• Experience of crafting & implementing eLearning and digital training tools (i.e. Adapt, Evolve, Articulate Rise/Storyline) and using LMS such as Workday.
• Quantitative and qualitative analytical skills.
• Comfort in providing challenges and a different perspective when necessary.
• Have shown verbal and written communication skills, an open mind and ability to work across many markets and interpersonal levels.
• Experience from a large, global branded retail organization.
• LMS and eLearning Management.
• Experience influencing external partners.
• Experience working with franchise retail partners.

Hybrid working model

Our workplace enables our LEGO colleagues to be and do their best at work. Introducing a flexible way of working is a great example of how we live up to our ambition. This 3 day in the office hybrid model will exemplify our People Promise by embracing the different life situations of our colleagues.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave –We offer enhanced paid leave options for those important times.

Insurances –All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based.

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.