Branch Customer Service Coordinator I (Business Development Group)

TTI; Guadalajara; Presencial; USD 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading company in the resource management sector is seeking a Branch Customer Service Coordinator I. The role involves facilitating customer interactions, resolving issues, and collaborating with sales teams to enhance service quality. Proficiency in English is essential for supporting a diverse client base and ensuring seamless operations across various branches.

Formación

• Professional fluency in verbal and written English.
• Strong interpersonal and communication skills.
• Ability to handle customer inquiries effectively.

Responsabilidades

• Facilitates customer interactions and resolves inquiries.
• Coordinates order processing and delivery timelines.
• Maintains communication with branch teams and supports sales representatives.

Conocimientos

Bilingual proficiency in English

Interpersonal skills

Customer service

Descripción del empleo

The Branch Customer Service Coordinator I, based within the Mexico Global Resource Center (GRC), plays a critical role in supporting the Business Development Group (BDG). This position is responsible for facilitating customer interactions by addressing inquiries, coordinating special customer requests, and resolving issues to ensure a high level of customer satisfaction. This is a bilingual role requiring professional verbal and written fluency in English to effectively support a diverse customer base and internal stakeholders.

• Verifies and expedites customer orders to ensure accuracy and secure on-time delivery, including coordination of special requests with the Branch Coordination group.
• Responds to customer inquiries regarding order status via phone and email by accessing and interpreting information from the sales database.
• Coordinates issue resolution in collaboration with Sales Representatives and customers to ensure a seamless sales-to-shipment process.
• Assists Sales Representatives in processing customer quotes by performing stock checks and retrieving delivery timelines using supplier systems.
• Reviews and processes order confirmation files with a focus on accuracy and data integrity, contributing to minimal sales errors and a high standard of service quality.
• Participates in TTI’s Total Quality process by adhering to established procedures and continuous improvement initiatives.
• Provides administrative and customer support to Sales Representatives, including returning customer calls, sending samples and sales literature, and managing return authorizations and replacement orders.
• Maintains consistent, professional, and collaborative communication with U.S., Canada, and Mexico branch teams, fostering efficient remote work practices.
• Actively participates in scheduled branch meetings and discussions via live chat, video calls, or phone, ensuring engagement and alignment with team priorities.
• Upholds a high level of professionalism in all customer and internal interactions, demonstrating strong interpersonal skills and a commitment to customer satisfaction.
• Performs additional duties as assigned to support departmental and organizational goals.