Boutique Manager

TAG Heuer; Santiago de Querétaro; Presencial; MXN 25,000 - 40,000; Jornada completa

Descripción de la vacante

A leading luxury watch brand seeks a Boutique Manager to drive sales and foster an exceptional customer experience. Key responsibilities include overseeing boutique operations, leading a high-performing team, and developing strong client relationships. Candidates should possess 5 years of experience in luxury retail, strong leadership skills, and a client-centric mindset. Join us to embody the TAG Heuer brand values in a dynamic sales environment.

Formación

• 5 years management experience in a luxury retail environment.
• English proficiency (Intermediate B2).
• KPI knowledge and client-centric mindset.

Responsabilidades

• Increase boutique sales and achieve objectives.
• Lead team performance and conduct reviews.
• Develop long-term relationships with clients.

Conocimientos

Sales

Clienteling

Leadership

Communication

Interpersonal Skills

Herramientas

Salesforce

Descripción del empleo

A TAG HEUER BOUTIQUE MANAGER IS…

…A PERFORMANCE-DRIVEN SALES EXPERT

• Plays an active role on the sales floor, increasing boutique sales and achieving the objectives
• Analyzes thestore’s retail performance KPIs (traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies business opportunities and establishes 360° action plans to tackle them
• Stays updated on the watch industry and local market competitive environment

… A TEAM LEADER

• Sets individual and collective objectives, follows the performance, and realizes reviews of the team members
• Shadows and supports the team members on the floor, provides immediate feedback, develops them in their current roles
• Ensures team’s motivation and cohesion while promoting a positive, inclusive and supportive work environment
• Identifies and hires new team members

… A TAG HEUER AMBASSADOR

• Ensures an outstanding service is offered to all visitors in store
• Embodies the Tag Heuer’s brand values and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
• Ensures that grooming, attitudes, and Visual Merchandising meet luxury standards and internal guidelines
• Proactively networks and connects with local people of influence

… A CLIENT DEVELOPMENT SPECIALIST

• Leads the team to develop long-term relationships with clients
• Sets and follows collective and individual clienteling objectives (number of outreaches, appointments, sales from appointments…)
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Plans events in line with brand strategy and guidelines, coordinates all stakeholders and assesses the ROI

… AN OPERATIONS EXCELLENCE SUPERVISOR

• Oversees the boutique operational processes, front and back, in line with internal guidelines:inventory, cash, security, store opening and closing, etc.
• Ensures compliance with internal control policy
• Supervises the store expenses and maintenance

PROFILE REQUIRED

• 5 years management experience in a luxury retail environment
• English proficiency (Intermediate B2)
• KPIS knowledge
• Good experience in Clienteling
• Salesforce knowledge
• Creative business driver, results-oriented
• Excellent interpersonal, communication and presentation skills
• Inspirational leader, able to coach and develop a high-performing team
• Client-centric mindset, focused on recruiting new clients and growing the active client base
• Agile manager, able to multi-task in a fast-paced environment and work in various roles depending on business needs

If you interested please apply here.