(Blockchain) Customer Support Consultant, emails/live chats (LATAM)

SupportYourApp; Ciudad de México; A distancia; MXN 219,000 - 330,000; Jornada completa

Descripción de la vacante

A Support-as-a-Service company is seeking a Customer Support Consultant to provide exceptional support via chats and emails in a remote setting. The ideal candidate will have excellent English skills, at least 6 months of customer support experience, and familiarity with CRM systems like Salesforce or Zendesk. Enjoy perks like a flexible schedule and a multicultural work environment.

Servicios

Flexible schedule

Opportunity to work fully remotely

Good bonuses for referring friends

Paid intensive training

Work-life balance

Formación

• At least 6 months of experience in a customer support role.
• Experience with implementing current customer happiness practices.
• Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Responsabilidades

• Provide exceptional customer support via chats and emails.
• Build positive and long-lasting relationships with customers.
• Stay up-to-date with cutting-edge technology.

Conocimientos

Exceptional customer support

Analytical and research skills

Positive and responsible attitude

Experience with live chats

Excellent English (C1 level)

Herramientas

Salesforce

Zendesk

Descripción del empleo

Overview

Customer Support Consultant – join our team in a multicultural and multilingual environment while enjoying your home office. Thrive in a People First management approach and unlock your potential by mastering new skills and achieving challenging goals.

What you will do

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply current customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role

• Excellent English (at least C1 level)
• At least 6 months of experience in a customer support role
• Experience with providing support via live chats and emails
• Experience with CRM systems, preferably Salesforce or Zendesk
• Personal or professional experience with trading, investments or crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus

• Experience with CRM systems

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.