Billing Analyst

bp; Ciudad de México; Híbrido; MXN 200.880 - 312.480; Jornada completa

Descripción de la vacante

bp in Mexico City is looking for a Billing Analyst to execute standard, complex and customized billing programs aligned with offers and customer contracts.

You will maintain direct customer interaction to define invoice requirements, resolve disputes, and support invoicing processes, including credit checks, portal monitoring, and document delivery. Hybrid work arrangement in Santa Fe, CDMX, with 8am-5pm schedule and occasional Saturday shifts.

Formación

• High School Diploma required.
• 1+ year experience in Billing Support or Order to Cash.
• 1+ year experience using CRM and ERP tools.
• Proficient with Microsoft Outlook and Excel.

Responsabilidades

• Execute standard, complex, and customized billing programs in line with offers and contracts.
• Maintain direct customer interaction to define invoice requirements and resolve disputes.
• Provide resources for invoicing, credit integrity testing, customer portal monitoring, and document scanning delivery.
• Understand fuels billing processes across customer channels and sales/marketing offers.
• Resolve billing disputes accurately within service-level targets.
• Serve as liaison between customers and internal partners such as Credit, Marketing, Supply Chain, Technical Support, Product Management and Sales.
• Manage customer master data, pricing inquiries, invoicing, and complaint resolution.
• Collaborate with Sales, Customer Support, Supply Chain, Pricing, Finance, and Tax to ensure transactional accuracy.
• Partner with AR&C to resolve billing defects and support timely collections.
• Work with Order Fulfillment to support Order to Cash workflow.

Conocimientos

Customer service orientation

Attention to detail

Team collaboration

Educación

High School Diploma

Herramientas

CRM tools

ERP systems

Descripción del empleo

Job Description

The Billing analyst executes standard, complex and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing analyst is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning.

• Understanding of the various types of Fuels billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers.

Entity

Finance

Job Family Group

Business Support Group

Job Description

The Billing analyst executes standard, complex and customized billing programs that are consistent with marketing and sales offers and customer contractual agreements. This role provides direct customer contact in order to define customer invoice requirements and resolve disputes. The Billing analyst is to be a resource for billing and invoicing: supporting the invoicing process, customer credit integrity testing, customer portal monitoring, and invoicing and delivery of document scanning.

• Understanding of the various types of Fuels billing processes within various customer channels of trade, specialized customer requirements, and other sales and marketing offers.

Job Summary

• Execute standard, complex, and customized billing programs aligned with marketing offers, sales agreements, and customer contractual obligations.
• Maintain direct customer interaction to define invoice requirements and resolve billing disputes.
• Serve as a key resource for billing and invoicing processes, including invoice generation, customer credit integrity testing, customer portal monitoring, and document scanning delivery.
• Understand the various types of fuels billing processes across customer channels, specialized customer requirements, and sales/marketing offers.
• Resolve billing disputes accurately and within established service-level targets.
• Act as liaison between customers and internal business partners such as Credit, Marketing, Supply Chain, Technical Support, Product Management, and Sales.
• Manage the full customer experience, including customer master data, detailed profiles, pricing/quote inquiries, dispute resolution, product information requests, invoicing, and complaint resolution.
• Interface with Sales, Customer Support, Supply Chain, Pricing, Finance, and Tax to gather information ensuring transactional accuracy.
• Partner with the AR&C team to resolve billing defects promptly to support timely collections.
• Collaborate with the Order Fulfillment team to support the Order to Cash workflow.

Qualifications

• High School Diploma.
• Minimum 1 year of experience in Billing Support or Back Office Customer Service within Order to Cash processes (master data, contract pricing, billing, tax, accounts receivable, etc.).
• At least 1 year of experience using service center tools such as CRM and ERP systems.
• Proficient PC skills (Microsoft Outlook & Excel) with strong keyboarding abilities.

Skills & Competencies

• Customer Service Orientation: Excellent communication and interpersonal skills; energetic and enthusiastic; proactive in anticipating needs and resolving issues; views complaints as opportunities; acts as a customer advocate to build long-term relationships.
• Performance Orientation: Self-starter with strong attention to detail; highly organized; creative problem-solving abilities; capable of multitasking and managing multiple priorities.
• Team Orientation: Promotes a cooperative and positive team environment; values diverse contributions; committed to creating value for the company and stakeholders.

Work Location & Shift Pattern

Santa Fe, CDMX.

8:00am to 5:00pm

Hybrid, 2 days remote 3 days in the office. (Occasional Saturday work may be required)

Why join us

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits (https://exploreyourbenefits.com/landing.html) to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Legal Disclaimer

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.