Bilingual Virtual Scheduler – Neurology Clinic

Cerebrocare, Inc.; Monterrey; Hybrid; MXN 290,000 - 312,000; Full time

Job summary

Cerebrocare, Inc. is seeking a Bilingual Virtual Scheduler to support a Neurology Clinic in Monterrey, MX. The role involves coordinating patient appointments, intake, and medical administration for U.S.-based clinics, using English and Spanish.

The ideal candidate has healthcare experience or education and strong organizational skills. The hybrid, independent contractor position requires on-site Tue–Fri in Monterrey and remote Mondays.

Qualifications

• Fully bilingual in English and Spanish (required).
• Educational background in medical/healthcare field OR previous healthcare industry experience (required).
• Experience as Scheduler/Medical Scheduler/Patient Coordinator/Case Manager/Medical Assistant or similar role.
• Experience in healthcare settings, medical offices or specialty clinics.

Responsibilities

• Schedule, reschedule, and confirm patient appointments.
• Coordinate patient care and maintain provider schedules.
• Conduct patient intake and collect required documentation.
• Assist patients with appointment-related questions and follow-ups.
• Coordinate referrals, authorizations, and prescription requests as needed.
• Maintain accurate patient records within the EMR system.
• Communicate effectively with patients, providers, and clinic staff.
• Support case management and healthcare administrative processes.
• Ensure a positive patient experience through professional communication.
• Handle sensitive patient information in accordance with privacy requirements.

Skills

Bilingual English/Spanish

Medical scheduling

Patient coordination

EMR proficiency

Healthcare administration

Attention to detail

Education

Medical/healthcare background

Job description

Bilingual Virtual Scheduler – Neurology Clinic

Location: Torres Moradas II – Monterrey, Nuevo León, Mexico
Employment Type: Full-Time | Independent Contractor
Work Arrangement: Hybrid – Monday Remote, Tuesday through Friday On-Site
Start Date: October 19th

About the Role

Our growing Neurology Clinic is seeking experienced and highly organized Bilingual Virtual Schedulers to support our U.S.-based clinics. We are looking for professionals who are fluent in both English and Spanish and have experience in patient scheduling, healthcare coordination, case management, patient intake, and medical administration.

Candidates must have either an educational background in a medical or healthcare-related field or previous professional experience working in the healthcare industry. Experience in patient coordination, medical offices, or specialty clinics is highly desirable.

The ideal candidate has a strong understanding of medical terminology, excellent communication skills, and the ability to provide outstanding patient service while managing a high volume of appointments and administrative tasks.

Key Responsibilities

• Schedule, reschedule, and confirm patient appointments.

• Coordinate patient care and maintain provider schedules.

• Conduct patient intake and collect required documentation.

• Assist patients with appointment-related questions and follow-ups.

• Coordinate referrals, authorizations, and prescription requests as needed.

• Maintain accurate patient records within the Electronic Medical Record (EMR) system.

• Communicate effectively with patients, providers, and clinic staff.

• Support case management and healthcare administrative processes.

• Ensure a positive patient experience through professional and compassionate communication.

• Handle sensitive patient information in accordance with applicable privacy and confidentiality requirements.

Qualifications

• Fully bilingual in English and Spanish (required).

• Educational background in a medical or healthcare-related field, OR previous work experience in the healthcare industry (required).

• Previous experience as a Scheduler, Medical Scheduler, Patient Coordinator, Case Manager, Medical Assistant, or in a similar healthcare role.

• Experience working in healthcare, medical offices, or specialty clinics.

• Neurology experience is highly preferred.

• Knowledge of medical terminology, patient intake, and healthcare scheduling workflows.

• Strong organizational, multitasking, and problem-solving abilities.

• Excellent customer service and communication skills.

• Ability to work independently and efficiently in a fast-paced environment.

• Strong attention to detail and commitment to patient confidentiality.

Work Schedule & Location

This is a hybrid position based in Monterrey, Nuevo León, Mexico.

• Monday: Work from home (remote).

• Tuesday through Friday: On-site at our offices located on the 5th floor of Torres Moradas II, Monterrey, Nuevo León.

• Full-time schedule.

• Optional Saturday shifts may be available depending on operational needs.

Important: Candidates must be located in Monterrey, Nuevo León, and be able to commute to our office from Tuesday through Friday.

Compensation

• Independent Contractor position.

• Starting compensation: MXN $26,000 per month.

• Increase to MXN $28,000 per month after 60 days, subject to the agreed compensation terms.

• Weekly payments.

• Candidates must provide their own computer and equipment during the first 30 days.

Why Join Us?

• Work with a growing neurology organization serving multiple clinics across the United States.

• Join a professional and supportive team environment.

• Gain experience in U.S. healthcare operations and patient coordination.

• Access opportunities for long-term professional growth and development.

• Make a meaningful contribution by helping patients receive quality neurological care.