Bilingual Seasonal Loss Prevention Agent

CSC Generation; Pachuca; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A retail company in Pachuca seeks a Loss Prevention Agent to mitigate risks and manage chargebacks. Responsibilities include reviewing transactions for fraud, conducting communication for verification, and documentation. Ideal candidates must have 1-2 years in loss prevention, strong attention to detail, and bilingual proficiency in English and Spanish.

Servicios

Seasonal bonus of $4,000 MXN

100% paid training

Full equipment provided

Formación

• 1-2 years of experience in loss prevention or fraud detection, preferably in retail or call center.
• Strong attention to detail and the ability to detect unusual behavior.
• Proficient in Microsoft Office for documentation.

Responsabilidades

• Review transactions to identify potential fraud.
• Conduct outbound communication to verify order details.
• Document work performed in company systems or Microsoft tools.

Conocimientos

Attention to detail

Bilingual proficiency in English and Spanish

Communication skills

Educación

High school diploma or equivalent

Bachelor's degree preferred

Herramientas

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table–and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food

Position Overview

The Loss Prevention Agent plays a critical role in mitigating risks, preventing losses, and ensuring financial stability for CSC Generation Holdings Inc. and its subsidiaries. The agent will be responsible for reviewing transactions, identifying potential fraud, managing chargebacks, and ensuring that orders comply with company policies. This role requires a high level of attention to detail, the ability to analyze data, and a commitment to maintaining low chargeback rates across various brands.

Key Responsibilities

• Fraud Detection & Prevention: Review orders to identify suspicious activity and potential fraud across multiple brands.
• Make decisions on whether to accept or decline orders in the best interest of the company, based on data analysis and internal guidelines.
• Conduct outbound calls and emails to verify order details, ensuring customer authenticity and preventing chargebacks.
• Maintain a productivity rate (AT) of 90% or higher, communicating with management if additional assignments are needed to meet this target.

Chargeback Management

• Manage and reduce chargebacks by maintaining brand-specific chargeback goals:
• For Sur La Table, ensure the chargeback rate is at or below 5% of all transactions reviewed per month.
• For One Kings Lane, maintain a chargeback rate at or below 1% during low/regular seasons and 5% during peak seasons, per week.
• Monitor chargeback data to identify trends and take proactive measures to reduce the rate of chargebacks.

Data Documentation & Reporting

• Document all work performed in the assigned company systems or Microsoft tools (Excel, Word, PowerPoint).
• Analyze data and reports to identify patterns or root causes of loss, providing regular feedback to the management team.

Collaboration & Communication

• Work closely with other departments, including the Escalations team, to ensure compliance with security protocols during peak seasons and blackout dates.
• Maintain open communication with management, reporting any concerns about security, unusual behavior, or discrepancies.

Qualifications

• High school diploma or equivalent (Bachelor's degree preferred).
• 1-2 years of experience in loss prevention, fraud detection, or a related field, preferably in a retail or call center environment.
• Strong attention to detail and the ability to detect unusual behavior or discrepancies.
• Excellent communication skills, with bilingual proficiency in English and Spanish.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and internal systems for documentation.

Desired Skills

• Experience in chargeback management and reduction strategies.
• Ability to work independently with minimal supervision.
• Excellent teamwork and collaboration skills.
• Ability to handle high-volume tasks efficiently, particularly during peak seasons.

We offer

• SEASONAL agreement for peak season. (Nov-Jan)
• Full time $22,685 mxn pesos gross, monthly
• $4,000 MXN Seasonal Bonus
• Law benefits since day one
• Home office
• Full equipment provided
• 100% paid training.
• 10-hour shift
• 1 hour Lunch - 2 breaks of 15 minutes each.
• Thursday – Monday (1PM MXC – 9:30PM MXC)
• Friday – Tuesday (4 AM MXC – 12:30PM MXC)
• Two days off
• Total Pass
• Only for CDMX and Edo. de Mex.

The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact [e-mail].