Bilingual Operations Specialist - Zona Polanco

First Advantage; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading background screening company in Mexico City is seeking a Bilingual Operations Specialist. This on-site role involves supporting clients' pre-employment screening processes by ensuring accuracy and reliability in verifying candidate information. Candidates must be bilingual in Spanish and English and have strong communication and detail-oriented skills. The position offers an opportunity to grow within a technology-driven company.

Formación

• At least 1+ year of work experience, preferably in a call center or BPO/KPO.
• Typing speed of at least 20 words per minute with 90% accuracy.

Responsabilidades

• Handle verifications for high-profile clients.
• Verify candidate details including employment, education, and licenses.
• Write detailed and accurate reports flagging discrepancies.

Conocimientos

Strong communication skills

Attention to detail

Bilingual in Spanish & English

Educación

High School Diploma, GED, or equivalent

Herramientas

MS Office Suite

Excel

Descripción del empleo

Overview

We are seeking a Bilingual Operations Specialist in Mexico. This is an on-site position requiring reporting to our Mexico City office.

At First Advantage (Nasdaq: FA), people are at the heart of what we do. We serve customers and partners with a globally inclusive workforce that values diverse voices. Our team members empower each other to be authentic and to treat everyone with respect, integrity, and fairness. We are a leading provider of mission-critical background screening solutions for Fortune 100 and Global 500 brands.

What You’ll Do

As a Bilingual Operations Specialist, you will support our clients’ pre-employment screening process by delivering accurate and reliable screening results. You will help our clients create safer environments for their employees, customers, and partners. Your attention to detail and drive to complete tasks will ensure the quality and integrity of the screening process.

Responsibilities

• Handle verifications for high-profile clients.
• Know customer SOPs and FADV systems.
• Verify candidate details including current and previous employment, education, licenses, certifications, and references.
• Contact companies and educational institutions to verify candidate information.
• Communicate with third parties such as employers, schools, state boards, and online databases to verify information.
• Write detailed and accurate reports flagging any discrepancies found during verifications.
• Record confirmed information in First Advantage platforms, ensuring data integrity.
• Perform quality checks to meet client-specific standards.
• Meet daily volume and accuracy targets.
• Perform other related tasks and functions as needed.

Requirements

• High School Diploma, GED, or equivalent required.
• At least 1+ year of work experience, preferably in a call center, BPO/KPO environment, and/or with fact-checking responsibilities.
• Strong communication skills (presentation, written, verbal) and reading comprehension.
• Typing speed of at least 20 words per minute with 90% accuracy.
• Familiar with MS Office Suite, especially Excel.
• Attention to detail and good judgment.
• Must be bilingual in Spanish & English (verbal and written).
• Location: Mexico City office (Polanco, CDMX).
• Hours: Monday to Friday, 8:00 am – 5:00 pm CST.

Performance and Training

Performance: Setting and executing goals; attending regular 1:1 meetings; participation in employee engagement initiatives.

Training: Attend required internal trainings (e.g., Compliance, Privacy); participate in business unit meetings; may attend internal customer-focused meetings as requested by the manager.

Physical Requirements & Work Environment

This role is largely sedentary. It requires the ability to lift and/or carry equipment and files up to 20 pounds, and to walk, bend, or stand as needed. The role operates in a professional office environment and uses standard office equipment, such as computers and phones.

Company Statement

The statements describe the general nature and level of work performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and requirements.

Why First Advantage is Your Next Big Career Move

First Advantage is undergoing a technology transformation. We seek experts who want to work with advanced technologies, provide best-in-class user experiences, drive scalable solutions, and guide agile teams and clients through meaningful change as we expand our impact.

What Are You Waiting For? Apply Today!

You have learned a little about us today—we want to learn about you. If this position and our company fit your interests and expertise, apply now!

Equal Employment Opportunity

First Advantage is proud to be a global leader in removing barriers and supporting our community. We are an equal opportunity employer and do not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other protected characteristic.