Bilingual Medical Insurance & Patient Care Coordinator

Winning Assistants LLC; México; Remote; MXN 152,000 - 202,000; Part time

Job summary

Winning Assistants LLC seeks a part-time Bilingual Medical Insurance & Patient Care Coordinator to support U.S.-based clinics remotely. The role requires English/Spanish fluency, ModMed EMR expertise, and experience with prior authorizations and patient scheduling.

Responsibilities include managing authorizations, verifying coverage, scheduling appointments, and offering virtual scribing support. Remote, flexible hours and HIPAA-aligned practices are emphasized.

Qualifications

• At least 1 year of healthcare administrative or Medical VA experience.
• Fluent in English and Spanish, including medical terminology.
• Direct experience with ModMed EMR is required.
• Strong experience with insurance prior authorizations and follow-up.
• Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
• Demonstrated ability to provide virtual medical scribing support and document encounters.
• Strong patient communication, scheduling, and front-office workflows.

Responsibilities

• Manage insurance prior authorizations from submission through approval and tracking.
• Verify eligibility, benefits, codes, and coverage to support workflows.
• Manage appointment scheduling and ModMed tasks with timely follow-up.
• Provide virtual scribing support during patient exams as needed.
• Handle patient inquiries, insurance concerns, and lead conversion.
• Provide front-office backup and scheduling support for post-procedure questions.
• Offer light sales discussions of aesthetic services and products as appropriate.
• Identify opportunities to increase bookings and support revenue with a patient-centered approach.
• Collaborate with clinical and admin teams for smooth patient care.

Skills

Bilingual EN/ES

ModMed EMR

Prior authorizations

Insurance verification

Appointment scheduling

Medical scribing

Patient communication

Lead conversion

Remote/independent work

Healthcare admin

Dermatology experience

Tools

MODMed EMR

Job description

Job Title: - Bilingual Medical Insurance & Patient Care Coordinator [KH - LPS]

Position type: Part-Time

Working hours: Tuesday - 09:00 AM to 03:00 PM

Thursday- 09:00 AM to 03:00 PM Central Daylight Time

Salary rate: $6-$7

Key Responsibilities:

• Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases.
• Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to support accurate patient and billing workflows.
• Manage appointment scheduling and ModMed tasks, ensuring accurate documentation and timely follow-up.
• Provide virtual scribing support during patient exams, including video-based assistance when required.
• Handle rollover calls, patient inquiries, insurance-related concerns, and other patient communications professionally and compassionately.
• Manage incoming lead calls, qualify prospective patients, and convert appropriate inquiries into scheduled appointments.
• Provide targeted front-office and virtual receptionist backup, including scheduling support and appropriate routing of post-procedure questions and concerns.
• Provide light sales support by discussing relevant aesthetic services, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings.
• Identify appropriate opportunities to increase appointment bookings and support practice revenue while maintaining a patient-centered approach.
• Collaborate with the clinical and administrative teams to ensure smooth communication and continuity of patient care.

Requirements

• At least 1 year of healthcare administrative or Medical Virtual Assistant experience.
• Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.
• Direct experience with ModMed EMR is required.
• Strong experience with insurance prior authorizations, authorization tracking, and follow-up.
• Experience verifying insurance benefits, out-of-network coverage, and procedure codes.
• Demonstrated ability to provide virtual medical scribing support and accurately document patient-provider encounters.
• Strong experience with patient communication, appointment scheduling, and medical front-office workflows.
• Excellent verbal and written communication skills with a professional, patient-focused approach.
• Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns.
• Comfortable handling lead conversion, sales, and appropriate upselling conversations within a healthcare environment.
• Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred.
• Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.