Bilingual Front Desk Associate / Bilingual Receptionist

This is a remote position.

We are currently seeking a Bilingual Front Desk Associate / Receptionist to join our dynamic and growing property management team. This role is the first point of contact for our company—responsible for delivering exceptional customer service over the phone, providing administrative support, and assisting with the coordination of property maintenance activities.

As a key team member, you will support multiple departments including Leasing and Maintenance, ensuring efficient communication, documentation, and coordination of services related to our managed properties.

Key Responsibilities

Customer Service

1. Answer and route incoming calls with professionalism and a customer-first attitude
2. Communicate effectively with property owners, tenants, vendors, and internal staff
3. Document all communications clearly and accurately
4. Assist in resolving customer inquiries and escalating issues when necessary

Administrative & Clerical Support

1. Maintain records of key property information (e.g., utility shut-offs, access codes, keys)
2. Advertise vacant units accurately across platforms
3. Prepare and manage leasing documents, addendums, and move-in sheets
4. Process rental applications and ensure documentation is filed correctly in the system
5. Coordinate appointments for third-party visits, maintenance vendors, and auto-showings

Maintenance Coordination

1. Daily review and assignment of maintenance service requests
2. Follow up on open work orders to ensure timely completion
3. Assist with after-hours maintenance as needed
4. Communicate work status updates to all relevant parties
5. Help coordinate seasonal or routine maintenance like sprinkler activation or winterization

Requirements

Qualifications & Skills

1. Bilingual: Fluent in English and Spanish
2. High school diploma or equivalent required
3. Excellent verbal and written communication skills
4. Strong organizational and multitasking abilities in a fast-paced environment
5. Proficient in Microsoft Office and internal software systems (training provided)
6. Ability to manage multiple phone lines and prioritize tasks efficiently
7. High attention to detail and accuracy in recordkeeping
8. Team player with strong problem-solving skills and a customer-focused mindset