Bilingual Customer Service Specialist - Career Growth & CX

Concentrix - CA; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading customer experience solutions company in Mexico City is seeking Customer Service Agents to provide support through inbound and outbound communications. The ideal candidate has an intermediate to advanced English level and at least 6 months of call center experience. Join a diverse organization offering clear paths for career development, including opportunities for monthly performance incentives and competitive salary.

Servicios

Endless career opportunities

Inclusive perks and benefits

Opportunity for monthly performance incentives

Great weekly and monthly activities

Formación

• Minimum 6 months of experience in call center customer service desirable.
• Ability to work under constant changes and multitask.
• Reliable with strong attention to detail.

Responsabilidades

• Interface with customers via inbound and outbound communications.
• Provide customer service support and resolution of routine problems.
• Actively listen and troubleshoot to enhance customer experience.

Conocimientos

Strong customer service orientation

Intermediate - Advanced English

Attention to detail

Effective communication

Multitasking

Educación

High School diploma or equivalent

Descripción del empleo

A leading customer experience solutions company in Mexico City is seeking Customer Service Agents to provide support through inbound and outbound communications. The ideal candidate has an intermediate to advanced English level and at least 6 months of call center experience. Join a diverse organization offering clear paths for career development, including opportunities for monthly performance incentives and competitive salary.