Bilingual Customer Service Representative

Viamericas; Baja California; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Join an industry-leading company dedicated to providing exceptional financial services for migrants. As a bilingual telephone customer service executive, you will play a crucial role in helping clients navigate their inquiries and ensure a seamless experience. With a focus on respect, innovation, and integrity, this position offers a supportive environment where you can grow and develop your skills. Enjoy competitive weekly pay, fully paid training, and numerous benefits from day one. If you're passionate about customer service and want to make a difference, this is the perfect opportunity for you.

Servicios

Fully paid training

Transportation bonus

Monthly quality and efficiency bonuses

Two fully paid meals per week

Job stability with a permanent employment contract

Growth opportunities within the company

Excellent location accessible by public transportation

Formación

• Proficient in English for effective communication with clients.
• Strong customer service skills to handle inquiries and resolve issues.

Responsabilidades

• Type data provided directly from customers for data entry.
• Handle inbound and outbound calls in English to assist clients.

Conocimientos

Intermediate to advanced English proficiency

Excellent customer service skills

Basic computer skills

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing, and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity, and impact.

We are a company specializing in providing financial services for migrants, and we are looking for our next bilingual telephone customer service executives.

Responsibilities

1. Type data provided directly from customers. Data entry.
2. Handle inbound and outbound calls in English.
3. Provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales.

Information Security Responsibilities:

1. Read, acknowledge, and comply with Viamericas Staff Information Security Policy via the Information Security training portal within 30 days of hire and annually thereafter.
2. Attend periodic Information Security training provided by Viamericas.
3. Report any event that might be an Information Security Incident, such as clicking on a malicious link or opening a suspicious file.

Benefits

1. $4,000.00 Mexican pesos net weekly.
2. Fully paid training.
3. Transportation bonus.
4. All legal benefits from day one.
5. Monthly quality and efficiency bonuses.
6. Two fully paid meals per week.
7. Job stability with a permanent employment contract.
8. Growth opportunities within the company.
9. Excellent location accessible by public transportation (Zona Rio Tijuana).

Requirements

1. Intermediate to advanced English proficiency.
2. Excellent customer service skills.
3. Flexible schedule.
4. High school diploma.
5. Customer service experience is desirable but not required.
6. Basic computer skills, including proficiency with Microsoft Office, Windows, and internet browsers.
7. Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, and two letters of recommendation (personal and from previous jobs).
8. Proof of Covid-19 vaccination.

Come work for industry leaders! We are the fastest-growing company in the industry, with best-in-class products. We offer an environment of growth and learning to help you develop your potential and advance as a professional.