Bilingual Customer Service (Área La Mesa)

Mam de la Frontera, S.A. de C.V.; Baja California; Presencial; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated customer service representative to engage with clients through various channels. This role involves managing social media accounts, creating compelling visual content, and ensuring customer inquiries are handled efficiently. The ideal candidate will possess strong communication skills, be highly organized, and have a passion for delivering exceptional service. With a focus on customer satisfaction, this position offers an exciting opportunity to contribute to the company's growth and enhance its online presence.

Formación

• 1 year of excellent customer service experience required.
• Must be highly organized and detail-oriented.

Responsabilidades

• Attend to customers via email and phone calls.
• Manage and update the company's social media accounts.
• Create visual content for social media.

Conocimientos

Customer Service

Social Media Management

Visual Content Creation

Communication Skills

Organization

Educación

High School Diploma or Equivalent

Herramientas

Design Tools

Descripción del empleo

• Attend to customers via email and phone calls.

• Manage and update the company's social media accounts.

• Create visual content for social media using design tools.

• Respond to customer inquiries and resolve issues efficiently.

• HS diploma or equivalent w/1-year excellent customer service experience; phone/email sales experience preferred.

• Must be highly organized and detail oriented.

• Excellent verbal and written communication skills with clients and coworkers.

• 95-100% English proficiency required. (spoken & written).