Bilingual Complaints Analyst I — Medical Devices

Brighter Signals

Ciudad Juárez

On-site

MXN 180,000 - 240,000

Full time

8 days ago

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Job summary

Johnson & Johnson is seeking a bilingual Complaints Analyst I (Temporary 12 months) to manage global product complaints with rigorous documentation and regulatory reporting. Under supervision, you will review calls, faxes, and emails, perform investigations, create dashboards, and coordinate with Marketing, R&D, Customer Service, and Technical Services to resolve issues quickly.

Requires near completion of college in science/engineering and English proficiency; 0–2 years in quality or regulated

Qualifications

Must have strong critical thinking and investigation skills to determine root causes.
Must be able to multitask and prioritize multiple investigations effectively.
Excellent written and verbal communication skills in English are required.

Responsibilities

Manage complaint intake: entry, follow-ups, analysis, and closure.
Develop and distribute dashboards to monitor complaint processing timelines.
Code events with complete information for regulatory reporting decisions.
Coordinate with global teams (Marketing, R&D, Customer Service, Technical Services).
Prepare customer response letters and escalate critical issues as needed.
Ensure compliance with FDA, ISO13485, CMDCAS, PMDA and other regulations.