Bilingual Answering Service Agent

Emvia CX; Mérida; Presencial; MXN 15,000 - 25,000; Jornada completa

Descripción de la vacante

An established industry player is seeking dedicated agents to provide exceptional customer service. This role involves answering incoming calls, responding to inquiries, and ensuring all communications are handled with professionalism and accuracy. Ideal candidates will possess strong communication and problem-solving skills, with a focus on multitasking and prioritization. Join a diverse and inclusive environment where your contributions will be valued and celebrated, making a significant impact on client satisfaction and service quality.

Formación

• Strong communication and problem-solving skills are essential.
• Previous customer service experience is preferred.

Responsabilidades

• Answer calls and respond to customer inquiries professionally.
• Record and manage customer interactions accurately.

Conocimientos

Strong communication skills

Problem-solving skills

Multitasking

Prioritization

Customer service experience

Educación

High School Diploma

Descripción del empleo

Emvia CX is an Answering Service Company, responsible for providing exceptional customer service by handling incoming calls, messages, and inquiries on behalf of clients. Our agents must ensure that all communication channels are answered promptly and professionally, delivering accurate and helpful information or forwarding messages to the appropriate individuals or departments.

Key Responsibilities:

• Answer calls and respond to customer inquiries.

• Take and forward accurate messages.

• Maintain professionalism and composure in all interactions.

• Record and manage customer interactions.

• Follow client-specific instructions and guidelines.

Emvia CX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills & Qualifications:

• Strong communication and problem-solving skills.

• Ability to multitask and prioritize.

• Previous customer service experience preferred.

Minimum education: High School (Desirable)
Experience: Customer Service (1 year, desirable)

Languages: English (C1, Conversational)