Benefits Associate, Operations - LATAM

R; Monterrey; A distancia; MXN 480,000 - 1,082,000; Jornada completa

Descripción de la vacante

A global HR solutions firm is seeking a Benefits Associate, Operations to support employee benefits programs. This detail-oriented role requires strong customer service skills and the ability to manage multiple tasks. Ideal candidates will have early experience in HR or benefits administration and be comfortable using tools like Zendesk and Notion. Offering remote work flexibility and competitive compensation, this role is essential in delivering a positive benefits experience for employees.

Servicios

Flexible paid time off

16 weeks paid parental leave

Learning budget

Home office budget & IT equipment

Formación

• Experience in HR or benefits administration.
• Strong written and verbal communication skills.
• Ability to manage high-volume tasks.

Responsabilidades

• Respond to queries related to benefits.
• Deliver empathetic support on enrollment and claims.
• Maintain accurate benefits data.

Conocimientos

Customer service skills

Attention to detail

Organizational skills

Empathy

Problem-solving

Herramientas

Zendesk

Notion

Slack

Google Workspace

Descripción del empleo

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world.

Job Description

We are looking for a detail-oriented, customer-obsessed Benefits Associate, Operations to join our growing Benefits Operations team. This role is pivotal in supporting the day-to-day delivery of employee benefits programs across multiple countries. As a Benefits Coordinator, you will provide administrative and operational support to ensure our employees and clients enjoy a seamless, informed, and positive benefits experience.

This is an excellent opportunity for someone with early experience in HR or benefits administration who is looking to grow in a global, mission-driven organization.

What you bring

• Experienced in employee benefits, HR operations, or a similar administrative role.
• Strong customer service skills with clear written and verbal communication.
• Excellent attention to detail and ability to handle high-volume tasks accurately.
• Solid organizational and time management skills; able to meet deadlines and shift priorities.
• Comfortable working on multiple tools like Zendesk, Notion, Slack, and Google Workspace.
• Ability to learn new systems and processes quickly.
• Empathetic and professional when interacting with employees and clients.
• Solution-oriented and eager to improve processes and service delivery.
• Team player with a collaborative mindset and openness to feedback.

Key responsibilities

• Respond to employee and client queries related to benefits via Zendesk and email.
• Deliver clear, empathetic, and informative support across topics like plan details, enrollment, claims, and billing.
• Escalate complex issues appropriately and collaborate with Benefits Specialists to ensure resolution.
• Accurately handle benefits data: validation, updates, and preparation for reporting.
• Support enrollment and changes (e.g., new joiners, life events, terminations) in both internal and external benefits systems.
• Assist with invoice audits and data checks, collaborating with the Accounting team to support accurate payment processing.
• Maintain invoice tracking datasets accurately on a monthly basis.
• Collaborate cross-functionally with teams like Payroll, Legal, Lifecycle, and Finance, and ask for support when needed.
• Support regular audits and data quality reviews across systems.
• Track and escalate exceptions or inaccuracies, working with the Quality Analyst and Benefits Specialists.
• Maintain internal documentation (in Notion or other tools) to reflect updates and recurring learnings.
• Suggest improvements to benefits FAQs or support articles to enhance clarity for internal or external users.
• Be an internal and external champion of Remote's values and Benefits team's goals

Practicals

• You'll report to: Manager, Benefits Operations
• Team: EOR Operations
• Location: LATAM
• Start date: As soon as possible

Application process

• AI Interview (async)
• Interview with recruiter
• Interview with future manager
• Interview with Senior Manager
• Bar Raiser Interview
• Prior employment verification check

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates.

The annual salary range for this full-time position is $26,100 — $58,700 USD

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

Diversity and Inclusion

We encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status, and any other under-represented group to apply, and we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team.