Benefits Advisory Specialist - Hybrid (Mexico City)

Marsh; Ciudad de México; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

Marsh in Mexico City is seeking a proactive Advisory team member to support employee benefits programs, renewals, and client service. This hybrid role requires in-office collaboration at least three days per week.

You will coordinate with internal and external stakeholders across countries, assist with claims inquiries, and apply analytical thinking to improve processes while building strong client relationships. A completed bachelor's degree and 1–2 years experience are desirable.

Qualifications

• Bachelor's degree in Business Administration, Accounting, Finance or related field.
• 1–2+ years of experience in administrative, accounting, finance, insurance or client service activities.
• Intermediate to advanced English proficiency for cross-country collaboration.
• Proficiency with Microsoft Office and strong organizational/communication skills.

Responsibilities

• Support administration and servicing of employee benefits programs (Group Medical Expenses, Life, Dental, Minor Medical).
• Assist with renewal activities, client requests, and prep information for stakeholders.
• Provide follow-up and resolution support for claims, inquiries and escalated issues.
• Communicate with clients and colleagues in Mexico and other countries to coordinate activities and resolve service needs.
• Apply analytical thinking and creativity to identify solutions and improve processes.
• Build positive client relationships through responsive service and a commercial mindset.

Skills

Microsoft Office

English communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Marsh in Mexico City is seeking a proactive Advisory team member to support employee benefits programs, renewals, and client service. This hybrid role requires in-office collaboration at least three days per week.

You will coordinate with internal and external stakeholders across countries, assist with claims inquiries, and apply analytical thinking to improve processes while building strong client relationships. A completed bachelor's degree and 1–2 years experience are desirable.