Bellman Coordinator

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; USD 25,000 - 45,000; Jornada completa

Descripción de la vacante

An established industry player in luxury hospitality is seeking a Bellman Coordinator to ensure exceptional guest experiences. This role involves supervising bell staff, coordinating logistics, and maintaining service standards at a prestigious resort. With a focus on personalized service, you will play a key role in welcoming guests and ensuring their needs are met. If you have a passion for luxury service and a commitment to excellence, this opportunity offers a vibrant work environment and the chance to be part of a dedicated team that values its people.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service from San Lucas

Complimentary dry cleaning for uniforms

In-house training workshops

Employee Service Awards

Employee of the Month

Employee of the Year

Formación

• Minimum of two years in Front Desk or Rooms division roles.
• Experience in a luxury hotel environment is highly preferred.

Responsabilidades

• Coordinate daily activities of the bell staff team.
• Supervise guest arrivals and departures service standards.
• Ensure proper handling and delivery of guests' luggage.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal Skills

Communication Skills

Customer Service Orientation

Educación

Experience in Front Desk or Rooms Division

Experience in Luxury Hotel Environment

Herramientas

Opera Software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabos. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicenter for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Located in LA RIBERA, Four Seasons Resort and Residences Los Cabos at Costa Palmas will be part of the exclusive Costa Palmas resort community, which includes a private marina and a members-only beach and yacht club, along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos is a favorite luxury destination, and our expansion into Mexico aims to offer legendary quality and service, with activities like swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Bellman Coordinator:

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as proper handling of luggage, internal transfers, and logistical support at lobby areas and main resort entrances.

What you will do:

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.
• Supervise compliance with service standards during guest arrivals and departures.
• Ensure proper handling, safekeeping, and delivery of guests' luggage.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

What you bring:

• Fluency in both Spanish and English is required.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

What we offer:

• Compensation: Highly competitive salaries and an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In-house training workshops for staff and management.
• Recognition: Employee Service Awards, Employee of the Month, and Employee of the Year awards.

Service Culture:

Four Seasons ranks among the world's best hotels and most prestigious brands. Our greatest asset is our people, and we believe each of us should have dignity, pride, and satisfaction in our work.

Learn more by visiting:

• Company Site: https://www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs