Bellman Coordinator

Four Seasons Hotel; Cabo San Lucas; Presencial; MXN 120,000 - 240,000; Jornada completa

Descripción de la vacante

An established industry player in luxury hospitality seeks a Bellman Coordinator to enhance guest experiences through exceptional service. This role involves coordinating the bell staff team's activities, ensuring impeccable service during guest arrivals and departures, and overseeing the handling of luggage. The ideal candidate will possess strong interpersonal skills, fluency in both Spanish and English, and a deep understanding of luxury service standards. Join a team that values connection and strives to create unforgettable moments for guests in a breathtaking location, where adventure meets laid-back luxury.

Servicios

Highly competitive salaries

Annual incentive plan

Shuttle service

Complimentary dry cleaning for uniforms

In-house training workshops

Employee Service Awards

Employee of the Month & Year Awards

Formación

• Minimum 2 years in Front Desk or Rooms division roles.
• Experience in luxury hotel environment preferred.

Responsabilidades

• Coordinate daily activities of the bell staff team.
• Supervise service standards during guest arrivals and departures.
• Train new staff and reinforce established procedures.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Communication skills

Customer service orientation

Herramientas

Opera Software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas:

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas:

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the role of Bellman Coordinator:

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances.

What you will do:

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.
• Supervise compliance with service standards during guest arrivals and departures.
• Ensure the proper handling, safekeeping, and delivery of guests' luggage.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and protocols.

What you bring:

• Fluency in both Spanish and English is required for this role.
• A minimum of two (2) years of experience in Front Desk or Rooms division roles.
• Experience in a luxury hotel or a similar high-end hospitality environment (2+ years) is highly preferred.
• Proficiency in Opera Software is mandatory.
• Strong ability to navigate and operate all hotel systems with a keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.
• Cultural sensitivity and a strong customer service orientation.
• Guest-centric mindset with a keen understanding of personalized service and guest preferences.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms.
• Training & Development: In-house training workshops for line and management employees.
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.

Service Culture:

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn more by visiting us at:

• Company Site: www.fourseasons.com
• Our Careers: https://careers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs