BC - Business Consultant - Manager - EY GDS

Ernst & Young Advisory Services Sdn Bhd; Ciudad de México; Presencial; MXN 30,000 - 90,000; Jornada completa

Descripción de la vacante

Una firma innovadora busca un Consultor de Negocios con más de 10 años de experiencia para liderar transformaciones en ventas, servicios, marketing y comercio electrónico. En este rol, actuarás como un asesor de confianza, analizando problemas empresariales y proporcionando recomendaciones para el diseño del futuro. Se valorará la experiencia en procesos empresariales clave y el diseño de la experiencia del cliente. Además, tendrás la oportunidad de contribuir al desarrollo de propuestas y trabajar con herramientas de colaboración de diseño. Si te apasiona transformar la experiencia del cliente y tienes un enfoque estratégico, esta es la oportunidad perfecta para ti.

Formación

• 10+ años de experiencia en consultoría empresarial y transformación de negocios.
• Experiencia en diseño de experiencia del cliente y gestión de stakeholders.

Responsabilidades

• Actuar como asesor de confianza para analizar problemas y diseñar soluciones.
• Contribuir al desarrollo de prácticas y liderazgo de pensamiento.

Conocimientos

Consultoría empresarial

Diseño de experiencia del cliente

Gestión de stakeholders

Estrategia de ventas B2B/B2C

Estrategia de marketing digital

Análisis de datos

Gestión de proyectos

Transformación digital

Colaboración en diseño

Propuestas RFP/RFI

Herramientas

Mural

Miro

PowerPoint

Visio

Descripción del empleo

BC - Business Consultant - Manager - EY GDS

Other locations: Primary Location Only

Date: Mar 22, 2025

Requisition ID: 1577100

Rank: This JD holds good for:
Business Consultant- Manager

Work Experience

Business Consultant with 10+ years of experience (Preferred) can take up opportunities in the business transformation engagements across sales, service, marketing & ecommerce functions with the lens of Customer Experience.

Responsibilities, Skills and Expertise

1. Act as a trusted advisor in understanding and analysing client's business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design.
2. Preferred with business consulting background with sound knowledge of key enterprise business processes, customer touchpoint & journey design, design thinking along with stakeholder management.
3. Should be able to contribute to practice development, thought leadership and business development activities.
4. Either of the below domain / function expertise are preferred:
1. Sales – B2B / B2C sales strategy, sales planning, lead & funnel management, field & territory management, order management, CRM digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap.
2. Service – customer service strategy, channel strategy: contact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated KPI’s.
3. Marketing – B2B / B2C digital marketing strategy & roadmap, industry scan & competitor analysis, marketing operating model, marketing automation assessment & strategy, recommendation for technology improvement and investment.
4. Ecommerce – Ecommerce strategy, research, analytics, business case & transformation roadmap.
5. Tech/ Tools Skills: Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.
6. Good to have vertical & Industry Experience in CPG & Retail, Telecom & Media (TMT), Advance manufacturing, Healthcare, and life science, BFSI, or CX Consulting services.
7. Should be able to engage internal & external stakeholders in workshops to deliver CX & Digital transformations.
8. RFP/ RFI & Proposals: Own and lead writing and responding to winning RFP/ RFI & Proposals addressing Customer Experience, Business Consulting, Digital Transformation, Solution Design.
9. Language proficiency must have - English and Spanish.