Barista Starbucks

Buscojobs México; Coahuila; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading Mexican recruitment agency is looking for a candidate to coordinate the production scheduling and customer service team. Key responsibilities include managing production plans, improving customer satisfaction, and leading cross-functional teams. The ideal candidate should have advanced English skills and experience with SAP. This position offers a dynamic work environment focused on client commitments.

Formación

• Strong communication skills to maintain customer relationships.
• Ability to handle customer service complaints and measure satisfaction.

Responsabilidades

• Coordinate production scheduling and customer service teams.
• Review customer demand to define production plans.
• Prepare reports on sales and service evolution.
• Monitor customer needs and implement solutions.

Conocimientos

Advanced English

SAP

Sales forecast elaboration

Cross-functional team coordination

Descripción del empleo

Overview

Coordinate the Production Scheduling and Customer Service team in order to meet the company's on-time delivery objectives. Lead internal recovery plans and their dissemination with customers. Maintain a good relationship with customers through constant and clear communication. Propose solutions and alternatives to maintain high customer ratings.

Responsibilities

• Daily review of customer demand to define production plans and contingency plans, considering risks and consequences for customers.
• Elaboration and follow-up of sales forecast based on customer demand; weekly development and daily follow-up of production schedule.
• Manage and run S&OP for each production line and client; establish control mechanisms to guarantee fulfillment of client commitments.
• Formulate strategic and operational plans for the department and procedures to implement them.
• Prepare reports on the evolution of sales, service and incident plans; control the flow of information between department, production and transport to meet delivery deadlines.
• Monitor customer needs, attend to service complaints and incidents, analyze causes, and implement solutions.
• Attend customer suggestions and queries; measure customer satisfaction and implement improvements based on results.
• Supervise generation of production plans and disseminate them internally; lead production plan review meetings.

Qualifications

• Advanced English
• Experience with SAP
• Experience in sales forecast elaboration and S&OP processes
• Ability to coordinate cross-functional teams (production, planning, logistics) to meet customer delivery commitments

Additional Notes

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