Bar Supervisor - Opening Mama Shelter Mexico Cty

Accor; Xico; On-site; MXN 134,000 - 246,000; Full time

Job summary

Mama Shelter in Veracruz is seeking a Bar Supervisor to lead daily bar operations, train staff, and ensure drinks are prepared to brand standards while delivering exceptional guest service.

You will manage inventory, control costs, support pre-opening activities, and collaborate with F&B management to create memorable experiences for guests in a lively, hospitality-driven setting. Flexibility to work evenings, weekends, and holidays is required, with English preferred.

Qualifications

• Minimum of 2 years as Bar Supervisor or similar leadership role.
• Experience in hotels, upscale restaurants, lifestyle venues, or high-volume bars preferred.
• Strong knowledge of spirits, wines, beers and cocktails.
• Proven leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Ability to work flexible schedules, including evenings, weekends and holidays.

Responsibilities

• Supervise the day-to-day operations of the bar, ensuring smooth and efficient service.
• Lead, train, coach, and motivate bartenders and bar support team members.
• Ensure all beverages are prepared and served according to brand standards and recipes.
• Maintain exceptional guest service standards and resolve guest concerns promptly and professionally.
• Monitor inventory levels, place orders, and manage stock rotation to minimize waste and shortages.
• Assist in controlling beverage costs, labor costs, and overall bar profitability.
• Ensure compliance with hygiene, health and safety, and responsible alcohol service regulations.
• Support the development and implementation of cocktail menus, beverage programs, and special promotions.
• Conduct opening and closing procedures, cash handling, and reconciliation when required.
• Collaborate closely with the Food & Beverage management team to achieve operational objectives.
• Participate actively in the hotel's pre-opening phase, including recruitment, training, menu tastings, SOP development, and operational setup.

Skills

Bar leadership

Staff training

Beverage knowledge

Guest service

Job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founder of Club Med), Mama Shelter is a creator of living spaces and a director on a daily basis!

They are atypical places, in which everyone feels at home, places resulting from a mix of influences, freedoms, sensations and emotions.

Each Mama tells the story of the city they are in, and all the influences mix. We offer our guests a cheerful atmosphere and exceptional service at an affordable price.

More than rooms and restaurants, Mama Shelter is a dynamic, a vibration: they are real urban refuges, not only aesthetic and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the guest experience as unforgettable as possible. Our mission: to bring small moments of happiness to people.

Our growth allows us to give our teams great careers by developing internal development and international mobility, and it's not a question of diploma or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Job Description

Key Responsibilities

• Supervise the day-to-day operations of the bar, ensuring smooth and efficient service.
• Lead, train, coach, and motivate bartenders and bar support team members.
• Ensure all beverages are prepared and served according to brand standards and recipes.
• Maintain exceptional guest service standards and resolve guest concerns promptly and professionally.
• Monitor inventory levels, place orders, and manage stock rotation to minimize waste and shortages.
• Assist in controlling beverage costs, labor costs, and overall bar profitability.
• Ensure compliance with hygiene, health and safety, and responsible alcohol service regulations.
• Support the development and implementation of cocktail menus, beverage programs, and special promotions.
• Conduct opening and closing procedures, cash handling, and reconciliation when required.
• Collaborate closely with the Food & Beverage management team to achieve operational objectives.
• Participate actively in the hotel's pre-opening phase, including recruitment, training, menu tastings, SOP development, and operational setup.

Qualifications

Candidate Profile

• Minimum of 2 years of experience as a Bar Supervisor, Head Bartender, or a similar leadership role.
• Previous experience in hotels, upscale restaurants, lifestyle venues, or high-volume bars preferred.
• Strong knowledge of spirits, wines, beers, cocktails, and current beverage trends.
• Proven leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Passion for guest service and hospitality.
• Strong organizational skills and attention to detail.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Proficiency in English is highly desirable; additional languages are an asset.

Additional Information

AND NOW YOU KNOW THE TUNE…

First verse: No AI screening at Mama! Every application is personally reviewed, and we take the time to get to know your story.

Second verse: First, you’ll have a phone conversation with our People & Culture team to see if we’re a good match.

Chorus: After the phone interview, we’ll invite you to an online or face-to-face conversation.

Final verse: Of course, you’ll hear back from us within two to three weeks at the latest, whether the answer is or.