BANAMEX SUC SUR DIST PUE 2 OPERADOR CAJERO 53 FORJADORES

09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex; San Andrés Cholula; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una importante institución financiera en Puebla busca un Cajero que sea responsable de asistir en las actividades del banco, incluyendo la atención al cliente y procesamiento de transacciones. El candidato ideal tendrá experiencia en servicio al cliente y manejo de dinero, así como habilidades de comunicación efectivas. Se ofrece un horario completo y oportunidades de desarrollo profesional.

Formación

• Experiencia relevante previa preferida.
• Demostración de habilidades en ventas y atención al cliente.
• Experiencia en manejo de dinero.

Responsabilidades

• Primer punto de contacto para los clientes de Citi brindando atención al cliente.
• Realización de transacciones bancarias eficientes y precisas.
• Identificación de oportunidades de referencia para nuevos productos.

Conocimientos

Experiencia en ventas y atención al cliente

Habilidad para manejar dinero

Resolución de problemas efectivamente

Comunicación efectiva

Trabajo en equipo

Educación

Diploma de secundaria o equivalente

Descripción del empleo

Overview

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming / outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues / concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group : Customer Service

Job Family : Branch Service

Time Type : Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and / or contact the recruiter.