BANAMEX SUC SUR DIST CORDOBA OPERADOR CAJERO 121 ORIZABA

Banamex; Orizaba; Presencial; MXN 12,000 - 24,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Teller to join their branch team. This entry-level role focuses on delivering exceptional customer service and processing transactions efficiently. You'll be the first point of contact for clients, helping them with their banking needs and educating them on digital services. The ideal candidate will have a strong background in customer service and sales, with a knack for problem-solving. This is a fantastic opportunity to grow your career in a supportive environment where your contributions directly impact client satisfaction and branch performance.

Formación

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.

Responsabilidades

• Serve as the first point of contact for clients and provide friendly customer service.
• Perform banking transactions and manage cash supply for the branch.
• Identify referral opportunities based on client’s financial goals.

Conocimientos

Customer Service

Sales Experience

Money Handling

Problem Solving

Communication Skills

Teamwork

Educación

High School Diploma

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment
  
  

Education:

• High School diploma or equivalent
  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Customer Service

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Job Family:

Branch Service

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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