BANAMEX SUC PEN Universal Teller - C03 - HUIXTLA

Banamex; Huixtla; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial institution in Huixtla, Chiapas is seeking a Universal Teller to deliver exceptional client-facing services and process transactions. The ideal candidate will have 1 year of relevant experience, strong sales skills, and a high school diploma. Responsibilities include managing accounts, educating clients on products, and building relationships to enhance customer satisfaction. Join us to help deliver optimal banking solutions with a commitment to compliance and ethical service.

Formación

• 1 year relevant experience.
• Experience working in branch services.
• Financial product sales experience.
• Ability to work well in a team-oriented environment.

Responsabilidades

• Assist clients in opening and managing accounts.
• Process transactions at teller window or mobile platform.
• Educate clients on products and solutions.
• Build rapport to engage prospects and enhance relationships.
• Manage supervisory responsibilities in manager's absence.

Conocimientos

Client relationship management

Transaction processing

Sales

Team collaboration

Educación

High School diploma or equivalent

Herramientas

Office Package Management

WEB tools

Descripción del empleo

The Universal Teller is an entry-level position responsible for executing branch activities, including the day-to-day delivery of client-facing services, processing transactions, and engaging in sales activities in coordination with the Customer Service function. The overall objective is to utilize banking knowledge and experience to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Assist Citi clients in opening new accounts, managing current accounts and resolving complex customer service issues
• Provide a range of coverage for branch by assisting with processing transactions at teller window or on mobile platform
• Educate clients on products and services, and identify banking solutions that may cater to their financial goals
• Build rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Manage supervisory responsibilities in manager's absence, as needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year relevant experience
• Experience working in branch services
• Working knowledge of Office Package Management and WEB tools
• Financial product sales experience
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.