BANAMEX Service Associate - C07 - MONTERREY

Citi; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa internacional busca un Asociado de Servicio al Cliente para un puesto de nivel inicial en Monterrey. El candidato se encargará de resolver consultas de clientes y ofrecer asistencia a través de múltiples canales, asegurando una experiencia excepcional. Se requiere una licenciatura y habilidades en comunicación y manejo de relaciones.

Formación

• 0-2 años de experiencia relevante.
• Habilidades de comunicación verbal y escrita efectivas.
• Manejo básico de computadoras.

Responsabilidades

• Realizar verificaciones de clientes y procesar transacciones.
• Resolver consultas y problemas de clientes basados en el grid de empoderamiento.
• Desarrollar conocimiento detallado de productos y servicios.

Conocimientos

Comunicación efectiva

Gestión de relaciones

Uso de Microsoft Office

Educación

Licenciatura o título universitario equivalente

Descripción del empleo

The Service Associate is an entry-level position responsible for executing customer service activities, ensuring adherence to Citi’s policies and guidelines in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide ongoing customer support.

Responsibilities:

1. Conduct client verifications, address account-related inquiries, process transactions, and cross-sell a wide range of products and services to existing and new Citi clients.
2. Resolve inquiries and manage client issues based on the empowerment grid, including waivers of late charges, interest charges, annual fees, write-offs, banking fees, and charges for all cards and credit products within prescribed limits.
3. Make recommendations for temporary line increases as necessary.
4. Develop and maintain detailed knowledge of a broad set of products and service offerings.
5. Escalate potential fraud cases to the Fraud department and sign on behalf of the bank if needed.
6. Fulfilling clients’ needs while providing an exceptional client experience is expected of all employees and will be measured by specific metrics.
7. Assess risk appropriately when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws and regulations, adhering to policies, applying ethical judgment, and managing control issues transparently.

Qualifications:

• 0-2 years of relevant experience.
• Proficient in Microsoft Office.
• Effective written and verbal communication skills.
• Influencing and relationship management skills.

Education:

• Bachelor’s or university degree or equivalent experience.

This job description provides a high-level overview of the work performed. Additional duties may be assigned as needed.

Se requiere experiencia en atención a clientes, facilidad de palabra, buena comunicación, gusto por la recuperación de cartera vencida (deseable), y manejo básico de computadora.

Job Family Group: Customer Service

Job Family: Service

Time Type: Full time

Citi is an equal opportunity employer. Qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If you need a reasonable accommodation due to a disability, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.