BANAMEX- Ops Sup Analyst 1 - C09 - Ciudad De Mexico

Citigroup Inc.; Ciudad de México; Presencial; USD 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading global bank seeks an Operations Support Analyst to manage operational tasks, ensure compliance, and enhance client experience. Responsibilities include project planning, stakeholder communication, and risk assessment. Ideal candidates should have a Bachelor's degree and proficiency in Microsoft Office, alongside strong communication and problem-solving skills. The role offers an opportunity to contribute to impactful projects in a dynamic environment.

Formación

• Previous relevant experience preferred.
• Proficient in Microsoft Office applications.
• Working knowledge of SQL environments.
• Ability to navigate complex stakeholder environments.

Responsabilidades

• Perform business analysis and documentation.
• Create and manage project plans.
• Serve as liaison between stakeholders and technology teams.
• Ensure compliance with corporate policies.
• Identify risks and escalate issues as needed.

Conocimientos

Project management

Client communication

Microsoft Office proficiency

SQL knowledge

Problem-solving

Time management

Written communication

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

DESCRIPCIÓN DEL PERFIL REQUERIDO PARA LA VACANTE:

CD PUESTO:
PUESTO:
NIVEL: C09

Escolaridad Licenciatura terminada.

Experiencia requerida Conocimiento en políticas corporativas.
Experiencia en manejo de clientes internos
Seguimiento a planes de trabajo.
Elaboración de Planes de Trabajo
Experiencia en documentación de procesos, convenios de servicio, instrucciones de trabajo.

Conocimientos Microsoft Office:
Power Point
Word
Excel
Outlook

Objetivo del puesto Elaboración convenios de servicio, instrucciones de trabajo, documentos de consulta.
- Tomar responsabilidad (retarnos unos a otros para alcanzar el máximo estándar en todo lo que hacemos)
- Entregar con orgullo (excelencia para el cliente, excelencia en controles y excelencia operativa)
- Alcanzar el éxito juntos (aprendemos de las experiencias de todos para sobrepasar las expectativas de nuestros accionistas)

Objetivo del área Dar seguimiento a las implementaciones tecnológicas y no tecnológicas de la dirección, así como asegurar que se están cumpliendo las iniciativas de ahorro. Siendo el frente de la dirección ante áreas internas, tecnología y otras áreas del Banco. Documentar procesos e instrucciones de trabajo que garanticen la operación entre las diferentes áreas el banco.

Funciones principales del PuestoSeguimiento puntual a la elaboración de documentos.* Identificación, escalamiento, comunicación, seguimiento de planes de acción correctiva, coordinación, así como alineamiento con requerimientos de nuevas políticas y gestión de temas dentro de la entidad.
• Convocar a sesiones de seguimiento con los diferentes stakeholders o grupos de trabajo para dar cumplimiento a la elaboración de documentos.
• Identificar y escalar problemas e inconsistencias en la información reportada
• Establecer un diálogo con los responsables de los proyectos del portafolio respecto a su estatus, avances, riesgos y problemas
• Escalar situaciones operativas que impidan la ejecución en tiempo de las actividades del portafolio
• Identificar riesgos y problemas, escalar y dar seguimiento a la ejecución de acciones de mitigación
• Validar la documentación de los proyectos en el portafolio de acuerdo a los estándares y lineamientos establecidos• Elaborar planes de trabajo y seguimiento a los mismos para el cumplimiento de actividades de issue management.

Habilidades Técnicas / Competencias que debe tener el Candida to Excelentes habilidades para trabajo en equipo
Habilidades para transmitir conocimientos específicos de forma práctica y estructurada
Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.
Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.
Atención de problemas de manera inmediata
Capacidad de Análisis
Trabajo bajo Presión
Orientación a cumplimiento de Objetivos

Lugar de Trabajo (Domicilio Laboral)Avenida Revolución 1267 piso 7, Col. Los Alpes, Delegación Álvaro Obregón, CDMX

Observaciones EspecialesTrabajo de Lunes a viernes con horario de 9:00 am a 7:00 pm con 2 horas de comida. Descanso Sábados y Domingos

Datos del Manager Ana Pineda Herrera
(AP34876)

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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