Banamex Op. Cajero Arcelia

Citigroup Inc.; Arcelia; Presencial; MXN 100.000 - 150.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Guerrero, Mexico seeks an entry-level Teller to support branch operations and deliver day-to-day client services. You will process transactions, handle cash, and coordinate with Customer Service to drive revenue and provide optimal solutions.

You will greet clients, promote digital banking, follow policies, and work with the team to resolve issues while maintaining strong risk controls.

Formación

• High School diploma or equivalent.
• Demonstrated sales and customer service experience.
• Money handling experience and strong communication skills.

Responsabilidades

• Serve as the first point of contact for Citi clients with friendly customer service.
• Perform accurate banking transactions including cash deposits and vault cash handling.
• Identify referrals for products and services based on client goals.
• Educate clients on Citi digital and self-service options.
• Adhere to bank policies and regulatory procedures to safeguard assets.
• Address client needs and escalate issues when required.
• Maintain knowledge of client accounts and Citi products.
• Deliver an exceptional client experience and uphold risk controls.

Conocimientos

Customer service

Sales

Cash handling

Teamwork

Problem solving

Communication

Educación

High School diploma

Herramientas

POS system

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experienceEffective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group

Customer Service

Job Family

Branch Service

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.