Banamex Op Cajero Ayutla

Citibank (Switzerland) AG; Ayutla de los Libres; Híbrido; Confidencial; Jornada completa

Descripción de la vacante

Citi is seeking an entry-level Teller in Mexico to support branch operations and customer service. You will process transactions, manage cash, and ensure accurate handling of deposits and vault cash while offering digital and self-service options to clients.

The role emphasizes regulatory compliance, risk awareness, and delivering a high-quality client experience in a team-oriented branch environment. Prior money handling or sales experience is beneficial.

Formación

• High School diploma or equivalent required.
• Previous sales and customer service experience preferred.
• Money handling experience recommended.
• Ability to work in a team and communicate effectively.

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including managing cash supply for the branch, deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, controls, and regulatory procedures to safeguard assets
• Ensure client needs are met and manage issues, escalating as needed
• Maintain knowledge of client accounts and products
• Deliver exceptional client experience and meet metrics
• Assess risk and ensure compliance with laws, rules and regulations; escalate and report control issues

Conocimientos

Customer service

Money handling

Sales experience

Communication

Team player

Problem solving

Educación

High School diploma or equivalent

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client's financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education

High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Customer Service

Job Family: Branch Service

Time Type: Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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