Banamex Op. Cajero 4767

Citi; Cuernavaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Citi is seeking a Teller in Cuernavaca to support branch operations and deliver high-quality client service. You will handle routine banking transactions, manage cash and vaults, and identify opportunities to refer Citi products aligned with client goals.

Ideal candidates bring money handling experience and strong communication in a team environment. The role emphasizes adherence to policies and customer-first service, with performance measured by client satisfaction and efficiency.

Formación

• Previous sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work in a team environment.

Responsabilidades

• Serve as the first point of contact for Citi clients with friendly and efficient customer service.
• Perform banking transactions including cash deposits/withdrawals and maintaining branch vault cash.
• Identify referral opportunities for Citi products based on client’s financial goals.
• Educate clients on Citi digital and self-service options.
• Adhere to bank policies, controls, and regulatory procedures to protect assets.
• Escalate client issues as needed and maintain knowledge of client accounts and services.

Conocimientos

Customer service

Sales

Money handling

Problem solving

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Customer Service

Job Family:

Branch Service

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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