BANAMEX- Asesor de Servicio CARE

Banamex; Villahermosa; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading financial services company in Villahermosa is looking for a Service Associate to manage client inquiries and provide customer service. Candidates should have a Bachelor's degree, with 0-2 years of experience, strong communication skills, and proficiency in Microsoft Office. This full-time role offers an opportunity to develop in a dynamic team environment.

Formación

• 0-2 years of relevant experience.
• Effective written and verbal communication skills.
• Experience in relationship management and influencing.

Responsabilidades

• Conduct client verifications and address account inquiries.
• Resolve client issues based on empowerment grid.
• Develop knowledge of products and services.
• Assess risk and ensure compliance with laws and guidelines.

Conocimientos

Customer Service

Communication Skills

Relationship Management

Influencing Skills

Educación

Bachelor’s degree or equivalent experience

Herramientas

Microsoft Office

Descripción del empleo

Overview

The Service Associate is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide ongoing customer support.

Responsibilities

• Conduct client verifications, address account related inquiries, process transactions and cross sell an expansive set of products and services to existing and new Citi clients
• Resolve inquiries and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit
• Make recommendation for temporary line increase, as necessary
• Develop and maintain detailed knowledge of an expansive set of products and service offerings
• Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 0-2 years of relevant experience
• Proficient in Microsoft Office
• Effective written and verbal communication skills
• Influencing and relationship management skills

Education

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Details

• Job Family Group: Customer Service
• Job Family: Service
• Time Type: Full time
• Most Relevant Skills: Please see the requirements listed above.
• Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.