Banamex- Analista Soporte a Ventas Empresarial CDMX

Citigroup Inc.; Ciudad de México; Hybrid; MXN 180,000 - 280,000; Full time

Job summary

Banamex busca un Analista de Soporte a Ventas Empresarial para la Ciudad de México, con modalidad híbrida y contrato de tiempo completo. El rol implica servicio directo a clientes, validación de datos y coordinación interdepartamental para resolver incidencias y mejorar procesos.

Se requiere licenciatura en finanzas o afines y 0–2 años de experiencia. Se valorará manejo de Excel/Access y habilidades analíticas para reportes y gestión de riesgos conforme a políticas internas.

Qualifications

• 0–2 años de experiencia relevante.
• Licenciatura en Finanzas o afines.
• Conocimiento intermedio/avanzado de Excel y Access.

Responsibilities

• Proporcionar servicio diario a clientes y resolver sus incidencias de forma oportuna.
• Validar datos y documentación de clientes en los sistemas pertinentes.
• Coordinar y hacer seguimiento entre departamentos para atender necesidades de clientes.
• Analizar datos de clientes y generar reportes cuando sea necesario.
• Evaluar riesgos al tomar decisiones, cumpliendo leyes, normas y políticas de Citi; escalar y reportar problemas de control cuando corresponda.

Skills

Analítico

Proactivo

Education

Licenciatura en Finanzas o afines

Tools

Excel

Access

Job description

## Banamex- Analista Soporte a Ventas Empresarial CDMXApply: Hybrid: Ciudad De Mexico Distrito Federal Mexico: Full time: Posted Today: End Date: November 4, 2026 (7 days left to apply): 261003445The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. **Responsibilities:*** Provide day-to-day client servicing, handle and provide timely resolution to client issues.* Validates client data and documentation in relevant systems.* Takes the lead to coordinate and follow-up across internal departments to solve client needs.* Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.* Analyzes client data and provides reporting as needed.* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:*** 0-2 years relevant experience **Education:*** Bachelors degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. * Proactivo* Seniority* Egresado de Finanzas o afines* Analítico* Experiencia con herramientas de gestión* Seguimiento a eventos promocionales internos y externos* Dominio Intermedio - Avanzado de Excel y Acess