Banamex Analista De Logística Y Distribución

Citi; Xico; Vor Ort; MXN 180.000 - 300.000; Vollzeit

Zusammenfassung

Citi is seeking an entry-level Ops Support Specialist 4 in Mexico, responsible for recording/documentation, account maintenance, and coordinating with Operations - Core Team. You will liaise between staff, relationship managers, project managers, custodians, and clients to ensure day-to-day operational support aligned with Citi’s infrastructure.

Responsibilities include following procedures, leading special projects, training new hires, and performing risk-aware operations with a focus on

Qualifikationen

• 1–3 years of relevant experience.
• Experience working in a business office or operational environment.
• Proficient computer and math skills with a focus on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently demonstrates attention to detail.

Aufgaben

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research.
• Provide team assistance, including training new hires and guiding lower level employees.
• Conduct basic analysis and workflow management.
• Support an expansive array of products and services.
• Communicate pertinent information to senior managers and support activities that mitigate risk.

Kenntnisse

Attention to detail

Database skills

Spreadsheet skills

Ausbildung

High School diploma

Tools

Excel advanced

Jobbeschreibung

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Objetivo del puesto

• Gestionar y dar seguimiento a los procesos de logística, mensajería y distribución de documentación y medios de acceso, asegurando la correcta recepción, entrega, monitoreo y cierre de los servicios realizados a través de proveedores de mensajería.

• La posición tendrá participación en operaciones de alto volumen, incluyendo la distribución de estados de cuenta, tarjetas, insumos manteniendo un adecuado control y seguimiento de las entregas.

Principales responsabilidades

• Coordinar la operación de mensajería, logística y valija interna.
• Gestionar la recepción y entrega de materiales con proveedores de mensajería.
• Coordinar la distribución de medios de acceso, tarjetas de débito, envases e insumos hacia los puntos o módulos correspondientes.
• Dar seguimiento a la entrega y distribución de estados de cuenta, incluyendo operaciones de alto volumen.
• Monitorear el avance de entregas e identificar incidencias o pendientes.
• Mantener controles y reportes de seguimiento de los servicios de mensajería y distribución.
• Dar atención y seguimiento a proveedores externos.
• Realizar el seguimiento hasta el cierre de los servicios y entregas.
• Participar en la gestión y seguimiento de remesas y valija.
• Atender requerimientos relacionados con la operación y distribución.
• Elaborar y actualizar controles operativos mediante Excel.
• Asegurar el adecuado seguimiento de los procesos asignados conforme a los tiempos establecidos.

Conocimientos y experiencia:

• Experiencia en logística, distribución, mensajería, operaciones o actividades similares.
• Experiencia en seguimiento y control de entregas.
• Manejo y atención de proveedores.
• Deseable experiencia en operaciones de banca, servicios financieros, mensajería, paquetería o distribución.
• Manejo de operaciones con alto volumen de información, documentos o entregas.
• Excel avanzado.

Competencias clave

• Organización y seguimiento
• Atención al detalle
• Capacidad de análisis
• Orientación a resultados
• Sentido de urgencia
• Comunicación efectiva
• Resolución de incidencias
• Capacidad para trabajar con altos volúmenes de operación
• Servicio y atención a clientes internos y proveedores

• Trabajo presencial
• Ubicación: Revolución
• Horario: 9:00 a 18:00 h, de lunes a viernes
• Disponibilidad para atender necesidades de la operación en fin de semana ocasionalmente

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.