Backbone Messaging Support Senior Specialist

Novartis Farmacéutica; Victoria de Durango; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

Una empresa farmacéutica líder está buscando un Especialista en Soporte de Mensajería para gestionar soluciones de correo y garantizar un entorno estable. Este rol implica trabajar con tecnologías de correo como SPF, DKIM y DMARC, así como proporcionar soporte avanzado para problemas de SMTP. El candidato ideal debe tener experiencia en operaciones y gestión de sistemas, así como habilidades de liderazgo en un entorno internacional. Si deseas ser parte de una misión que busca mejorar y extender la vida de las personas, esta es tu oportunidad para unirte a un equipo innovador y comprometido.

Servicios

Aportación mensual a pensión

Seguro de vida

5 semanas de vacaciones

Días de enfermedad pagados

Programa de beneficios de cafetería

Vales de comida

Bono de transporte público

Tarjeta MultiSport

Formación

• 6+ años de experiencia en operaciones y gestión de sistemas.
• Conocimientos en tecnologías de correo como SPF, DKIM, y DMARC.

Responsabilidades

• Gestionar soluciones de limpieza de correo y soporte anti-malware.
• Proporcionar soporte de cuarto nivel para problemas SMTP.

Conocimientos

Gestión de sistemas

Conocimientos de PowerShell

Conocimientos de SMTP

Comunicación efectiva

Liderazgo en entornos internacionales

Herramientas

ProofPoint

O365 Exchange

Descripción del empleo

Backbone Messaging Support Senior Specialist

Job ID REQ-10027999

Mar 04, 2025

Mexico

Summary

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

This role involves managing gateway mail cleansing solutions, anti-malware, and spam. The specialist is responsible for interfacing mail technologies like SPF, DKIM, and DMARC, maintaining a stable environment using ProofPoint technologies, and supporting merger and acquisition activities related to O365 Exchange Platform integration. Additionally, the role includes providing fourth-level support for SMTP issues and ensuring effective collaboration and training for external support team members.

About the Role

Your key responsibilities:

• Responsible for gateway mail cleansing solutions, anti-malware, spam. For all interfacing mail technologies e.g. SPF, DKIM, DMARC.
• Responsible for maintaining a stable environment by leveraging ProofPoint technologies such as TAP, Imposter module, EFD, SER (email Fraud Defense).
• Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
• Provides fourth-level support and operations for all SMTP related issues. Provides daily support direction and communications to external support team members within area of responsibility.
• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions. Monitors operations status and provides detailed reports as appropriate.
• Ensure effective collaboration between team members and other support teams within the TIS organization (i.e. – issues, resolutions, planned service interruptions etc.).
• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
• Execute change management activities as required. Contributes/supports an environment which fosters a high-performance and innovative organization.

What you’ll bring to the role:

• At least 6 years of IT experience in operations and system management tasks. Knowledge of PowerShell and scripting an advantage.
• 3+ years experience in messaging including good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.
• More than 3 years experience supporting a globally spanned (international) environment and 3 years proven leadership experience is a plus.
• Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up.
• Ability to communicate effectively and motivate team members. Proven track record working with multinational teams. Exposure to Office365 and Microsoft Exchange.

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

You’ll receive:

Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement); 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation Allowance; MultiSport Card.

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.