Back office Evaluation Analyst

Insulet; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in healthcare technology is seeking motivated individuals to join their team. This position focuses on supporting complaint handling and ensuring compliance through data analysis and documentation. Ideal candidates will have strong organizational skills and a background in complaint management, thriving in a fast-paced environment.

Formación

• Minimum high school education or equivalent.
• Experience in complaint handling preferred.
• Ability to communicate effectively at multiple organizational levels.

Responsabilidades

• Analyze and process complaints in a timely manner.
• Ensure proper complaint coding and assessment.
• Maintain accurate documentation related to projects and complaints.

Conocimientos

Complaint handling experience

Effective verbal and technical writing

Organizational skills

Educación

High school or equivalent / technical or scientific discipline

Herramientas

PC skills

Word processing software

Spreadsheet software

Database management software

Descripción del empleo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!

Position Overview:
This position is integral to supporting the department through complaint handling, reportability determination, data analysis, trending, and documentation review, coordination of complaint and lot qualification data, device history reviews, review, and closure of certain categories of complaints and work on complaint handling projects. It requires organization and attention to detail while working with other functions within the organization to ensure compliance and accomplishment of tasks.

Responsibilities:
• Analyze and process complaints in a uniform and timely manner, to ensure proper complaint coding and accurate complaint assessment
• Assess complaint vigilance reportability for low-risk complaints, utilizing system-based decision trees
• Maintain accurate documentation and files related to special projects, complaints and lot qualification
• Performs other duties as required.

Education and Experience:
Minimum Requirements:
• High school or equivalent / technical or scientific discipline; and/or equivalent combination of education and experience

Preferred Skills and Competencies
• Complaint handling experience preferred
• Effective verbal and technical writing skills. Ability to communicate at multiple levels
of an organization.
• Ability to organize and judge priorities.
• Excels at generating and maintaining organized and accurate records.
• PC skill, word processing, spreadsheet, database.
• Able to work effectively in a high-stress, high-energy environment.
• Able to make decisions quickly based on vague or imperfect information and evaluate the need to obtain clarification and direction when necessary.

Physical Requirements (if applicable):
• This position is a desk job and require sitting for extended periods of time.

#Onsite