Back Office Customer Services I Zona Río

North American Production Sharing de México, S.A. de C.V.; Tijuana; Presencial; MXN 50,000 - 200,000; A tiempo parcial

Descripción de la vacante

A distribution company in Tijuana is seeking a Back Office Customer Service Representative. This role involves communication with customers through various channels and entering orders into ERP/CRM software. Candidates should be fluent in English and possess good communication skills. This is a temporary position for 5 months with excellent office location and weekly bonuses.

Servicios

Excellent office location

Weekly salary plus legal benefits

Weekly bonuses for punctuality and assistance

Formación

• High school diploma or GED required, Bachelor's degree preferred.
• Experience in customer service; industry experience preferred.
• Fluent in English (spoken and written).

Responsabilidades

• Answer emails, chats, and messages from customers.
• Enter customer orders into ERP/CRM software.
• Confirm order shipping dates and delivery times.

Conocimientos

Good communication skills

Fluent in English

Computer skills

Educación

High school diploma or GED

Bachelor's degree (preferred)

Herramientas

ERP/CRM software

Descripción del empleo

The functions of the Back Office Customer Service Representative are to serve as a link between the customer and our company, ensuring value and providing an excellent experience.

The focus is on maintaining assurance while collaborating with our sales and shipping teams to ensure timely and efficient delivery to our clients.

This is not a Call Center. It is a Distribution Center with service offices in Zona Rio, Tijuana.

Responsibilities

• Answer emails, chats, Facebook messages, and written questions from customers and retailers.
• Enter customer orders into ERP/CRM software, resolving ambiguities as needed.
• Confirm order shipping dates, locations, delivery times, and address inquiries related to orders.
• Prepare proforma invoices.
• Communicate discrepancies regarding customer orders, such as credit issues, MOQ, pricing, locations, and product quantities.
• Ensure orders are shipped; if not, verify reasons and expected shipping dates.

Requirements

• Bachelor's degree preferred; high school diploma or GED is required.
• Experience in customer service (industry experience preferred; call center experience acceptable).
• Good communication skills; no slang.
• Fluent in English (spoken and written).
• Computer skills required; MacOS user level preferred.
• No transportation issues; Zona Rio has ample transportation options and free parking.

We Offer

• Excellent office location.
• Weekly salary plus legal benefits.
• Weekly bonuses for punctuality and assistance.
• Permanency bonus at the end of the period.

Schedule: 7 am to 5 pm, temporary position for 5 months (September to January).

Workdays: Tuesday–Saturday or Sunday–Thursday.