Azure Mainframe Architect — Outsourcing & Platform Lead

Luxoft; México; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

JM Family seeks a seasoned Mainframe Manager to oversee outsourcing providers and internal staff across mainframe technologies. You will guide problem resolution, capacity planning and upgrades while ensuring alignment with ITIL practices and service levels.

The role requires strong vendor management, leadership, and hands-on experience with mainframe environments. Collaboration with ITS and third-party partners is essential to drive reliable, modern mainframe operations.

Qualifications

• Must have at least 10 years of systems programmer experience.
• Strong background in analyzing, documenting, installing, developing and maintaining operating system software including utilities.
• Experience with managing mainframe outsourcing agreements and managed service providers.
• Proven track record with understanding vendor SLAs, SRMs and commitments.
• Knowledge of ITIL with emphasis on problem/incident/change management.
• Bachelor degree in Business or Information Systems; Master’s preferred.

Responsibilities

• Manage outsourcing provider activities for the JM Family mainframe.
• Monitor mainframe activities for problems and improvements.
• Review actions by outsourcing provider to ensure success.
• Coordinate changes and software releases with providers.
• Develop ad hoc performance and tracking reports.
• Research new technologies for JM mainframe applicability.
• Provide first-line support for mainframe infrastructure.
• Participate in mainframe incidents and coordinate vendor actions.
• Develop new mainframe utilities when required.
• Streamline operations with new processes and jobs.
• Install new software products as required.
• Be the go-to person for mainframe questions.

Skills

Vendor management

ITIL knowledge

Mainframe expertise

Communication skills

Leadership

Problem solving

Education

Bachelor in Business

Information Systems

Master's degree

Tools

Mainframe tooling

Job description

JM Family seeks a seasoned Mainframe Manager to oversee outsourcing providers and internal staff across mainframe technologies. You will guide problem resolution, capacity planning and upgrades while ensuring alignment with ITIL practices and service levels.

The role requires strong vendor management, leadership, and hands-on experience with mainframe environments. Collaboration with ITS and third-party partners is essential to drive reliable, modern mainframe operations.