AWS DevOps/Service Delivery Lead - Open Banking

Luxoft; Región Centro; Presencial; MXN 1,473,000 - 2,211,000; Jornada completa

Descripción de la vacante

A leading fintech solutions company in Mexico is seeking a Service Delivery Lead to manage the operations of their Open Banking SaaS solution. The ideal candidate should have extensive experience in production environments, AWS, and FDX APIs. This role includes mentoring support teams and providing client governance. Candidates with Open Banking experience and French language skills will have an advantage.

Formación

• 7+ years of experience in supporting production environments for financial services.
• 2+ years of experience in supporting AWS cloud environments.
• Working experience in FDX/REST APIs, data sharing and consent workflows.
• Experience leading a support team.
• Experience running SLA and KPI frameworks.

Responsabilidades

• Manage the day to day operations of the Open Banking SaaS solution.
• Provide management reporting and governance with the client.
• Mentor the broader support team on Open Banking workflows.
• Participate in application support and resolve customer issues.
• Collaborate with development and AWS SMEs.

Conocimientos

Experience in supporting production environments

Experience in supporting AWS cloud environments

Working experience in FDX/REST APIs

Leading a support team

Running SLA and KPI frameworks

Familiarity with ITIL processes

Experience dealing with customer senior management

Descripción del empleo

Project description

Luxoft are partnering with a fintech to bring Open Banking to the North American market. A state of the art, cloud native SaaS solution has been built, implementing the FDX APIs, to facilitate Open Banking across a broad spectrum of financial services institutions within North America. Luxoft will both develop and run the solution.

Responsibilities

• The Service Delivery Lead will be responsible for:
• Managing the day to day operation of the Open Banking SaaS solution
• Management reporting and governance with the client
• Providing Open Banking SME knowledge and mentoring the broader support team on Open Banking workflows
• Participate in application support and resolving customer issues
• Collaborate with development and AWS SMEs to ensure smooth operation of the platform

SKILLS

Must have

• 7+ years of experience in supporting production environments for financial services institutions
• 2+ years of experience in supporting AWS cloud environments
• Working experience in FDX/REST APIs, data sharing and consent workflows
• Previous experience leading a support team
• Experience in successfully running SLA and KPI frameworks for critical applications
• Working experience in ITIL processes, mainly change, release and incident management
• Experience dealing with customer senior management

Nice to have

• Open Banking experience
• French language B2 or above