Automation & AI Governance Lead (AIOps)

Epam Neoris; México; A distancia; MXN 1.200.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellness plan

Legal benefits

Professional development

Multicultural collaboration

Home office connectivity bonus

Descripción de la vacante

Neoris, Inc. is seeking an Automation & AI Governance Lead to drive modernization of end-user support platforms through a robust governance framework for automation and AI.

You will serve as the technical authority and people leader for internal teams while coordinating selected technology vendors to deliver scalable, secure, enterprise-aligned AIOps solutions. You will consolidate fragmented automation initiatives into a single documented ecosystem, ensuring compliance with enterprise

Formación

• 5+ years in automation engineering, solutions architecture, or IT consulting in enterprise settings.
• Hands-on vendor management experience overseeing outsourcing and MSPs.
• Proven leadership of internal teams and external partners.
• Experience implementing AI solutions; technology-agnostic approach.
• Knowledge of enterprise architecture standards, security, and governance.
• Fluent English across global teams.

Responsabilidades

• Define, document, and enforce governance standards for Automation Anywhere and AI solutions.
• Lead internal teams and coordinate vendors to ensure quality, security, and architecture compliance.
• Develop and implement AI strategies using GenAI tools and Azure services.
• Assess requirements and select optimal automation (RPA, scripting, AI)
• Execute PoCs and provide hands-on guidance for medium-to-high complexity initiatives.
• Audit, consolidate, and centralize fragmented automation efforts into a cohesive ecosystem.
• Manage relationships with outsourcing and MSP vendors and monitor delivery quality.
• Collaborate with global teams to align automation and AI with enterprise architecture and security guidelines.

Conocimientos

Automation governance

Vendor management

Leadership

AI solutions

Enterprise architecture

English proficiency

Automation Anywhere Advanced Developer

Herramientas

Automation Anywhere

Azure

Descripción del empleo

We are looking for an Automation & AI Governance Lead (AIOps) to drive the modernization of our end-user support platforms through a robust Governance Framework for Automation and Artificial Intelligence. In this role, you will act as the technical authority and people leader for internal engineering teams while coordinating selected technology vendors to deliver scalable, secure, and enterprise-aligned AIOps solutions. You will be responsible for consolidating fragmented automation initiatives into a single, well-documented ecosystem, eliminating technical silos and ensuring every solution adheres to enterprise architecture, security, and quality standards.EPAM NEORIS is a digital accelerator that supports some of the world’s leading companies in addressing business challenges and advancing their technology evolution, combining global engineering excellence with regional expertise and local proximity. With operations across 11 countries in Ibero-America and more than 4,000 professionals in the region, we foster a diverse and inclusive culture focused on collaboration, continuous learning, and innovation. As part of EPAM, a global network of more than 60,000 professionals across 55+ countries, we help organizations scale, modernize, and accelerate their digital capabilities through Cloud, Data & Analytics, Artificial Intelligence, Cybersecurity, Intelligent Automation, Strategic Consulting, and Software Engineering. At EPAM NEORIS, we believe growth is also driven by people. That is why we promote an environment where every professional can grow, contribute new ideas, and participate in projects with regional and global impact.Responsibilities* Define, document, and enforce development frameworks and governance standards for Automation Anywhere (including agentic automation) and AI solutions* Ensure third-party and vendor deliverables comply with established quality, security, and architectural standards* Act as technical lead and people manager for internal teams, overseeing deliverables, validating architectures, and ensuring SLA compliance* Develop and implement AI strategies leveraging GenAI tools (Copilot, ChatGPT, AEX) and Azure services to optimize incident resolution and operational efficiency* Analyze business needs and determine the optimal automation approach (RPA, scripting, AI) for each requirement, preventing tool redundancy and overlap* Execute Proofs of Concept (PoCs) and provide hands-on technical intervention in medium-to-high complexity initiatives to ensure feasibility and successful delivery* Audit, consolidate, and centralize fragmented automation efforts into a robust, fully documented ecosystem* Manage relationships with Outsourcing and Managed Services technology providers, monitoring performance and delivery quality* Collaborate with global and cross-functional teams to align automation and AI initiatives with enterprise architecture and information security guidelinesRequirements* 5+ years of experience in Automation Engineering, Solutions Architecture, or IT Technical Consulting within enterprise environments* Automation Anywhere advanced developer certification, including agentic automation* Hands-on experience in vendor management, overseeing Outsourcing and Managed Services technology providers* Proven organizational leadership skills, including managing direct reports, leading internal teams, and coordinating external partners* Demonstrated experience implementing and enabling AI solutions (technology-agnostic; no specific stack required)* Working knowledge of enterprise architecture standards, information security, and technical governance* Ability to assess business requirements and define the most suitable automation path (RPA, scripting, AI)* Fluent English with proven communication skills across global and cross-functional teamsNice to have* Experience in the finance and/or manufacturing industries* Hands-on experience with GenAI tools such as Microsoft Copilot, ChatGPT, or AEX* Practical knowledge of Microsoft Azure services applied to AIOps or IT operations* Background in end-user support/service desk modernization programs* Additional certifications in enterprise architecture, cloud, or IT service management (e.g., TOGAF, Azure, ITIL)We offer/Benefits* Comprehensive wellness: WellHub Plan (Gympass) with access to thousands of centers, annual ophthalmological operation and exclusive discounts on health and beauty 100% Payroll Scheme* Legal Benefits* Benefits Package* Professional Development Plan* Multicultural Collaboration* Commercial Agreements and Discounts: Through exclusive agreements with partner companies, EPAMers and their families have access to special prices on products and services, offered as discounts for being part of EPAM* Development opportunities* Referal Program* Home office support: Connectivity bonus for your remote work needs