ATM Mainenance Administrative Analyst

HSBC; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Une grande institution bancaire recherche un Analyste Administratif de Mantenimiento de Cajeros Automáticos pour gérer les demandes dans un cadre dynamique. Ce rôle implique la gestion des tickets de maintenance, l'interaction avec les fournisseurs et l'analyse de données nécessaires pour optimiser les opérations des guichets automatiques. Un bon niveau d'anglais et des compétences en gestion de projets sont nécessaires.

Formación

• Expérience en gestion de contrats et fournisseurs.
• Capacité d'analyse et de traitement des données exigée.
• Bilingue en anglais pour interagir avec l'équipe mondiale.

Responsabilidades

• Répondre aux demandes de maintenance pour les machines automatiques.
• Gérer les contrats et les coûts avec les partenaires tiers.
• Maintenir la documentation et coordonner les activités.

Conocimientos

Gestion de projet

Analyse de données

Communication en anglais

Descripción del empleo

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of
ATM Maintenance Administrative Analyst

Role Purpose:

This role is responsible for documenting, reporting, and analyzing data related to over 300 requests for the Self-service ATMs Network in a timely manner. The role involves continuous contact as a Third Party Vendor Manager for Contracts, Payments, and Incidences Management. The owner of this role acts as a business analyst, reviewing incident tickets regarding ATM maintenance status and providing analysis and actions to support vendor contracts.

Main Activities:

• Respond promptly to over 300 tickets requesting maintenance for ATMs Self Service Machines.
• Interact with vendors as a Third-Party Manager, overseeing costs, contracts, and service timelines.
• Provide support and status updates to the Global Team in English through online sessions.
• Manage documentation, including disseminating information, drafting presentations, and handling files and documents.
• Perform data processing, entry, and basic analysis.
• Maintain records, information resources, and data sources.
• Coordinate activities, arrange resources, meetings, services, and supplies.
• Work effectively with cross-functional teams to achieve business goals.