Associate Solution Engineer - Guadalajara

BMC Software, Inc.; Ciudad de México; A distancia; MXN 465,000 - 652,000; Jornada completa

Descripción de la vacante

A global tech leader is seeking an Associate Solution Engineer to work remotely in Mexico. The ideal candidate is a recent graduate or has 1–3 years of experience and is trilingual in English, Spanish, and Portuguese. You will engage with clients to solve challenges using BMC Helix technology. This role balances technical knowledge and business problem-solving in a diverse and supportive environment.

Servicios

Work with leading-edge tools and technologies

Strong mentorship and career development

Diverse and supportive work culture

Formación

• Ideal for recent graduates or individuals with 1–3 years of experience.
• Exposure to platforms like BMC Helix or similar.
• Strong problem-solving skills and understanding of industry alignment.

Responsabilidades

• Work alongside engineers and customer-facing teams to understand and solve client challenges.
• Demonstrate platform knowledge and business use cases.
• Engage in both technology and business aspects of solutions.

Conocimientos

Trilingual proficiency in English, Spanish, and Portuguese

Familiarity with ITIL

Knowledge of DevOps principles

Educación

Bachelor's Degree or relevant experience

Herramientas

BMC Helix

ServiceNow

Jira Service Management

Descripción del empleo

This role can be based remotely in Mexico

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CA-JG

#LI-JG1

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

About BMC Helix

BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed withmicroservices,containers, andAPI-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.

The platform supports deployment acrosspublic cloud,private cloud,hybrid, andon-premiseenvironments—offering unmatched flexibility for enterprise-grade operations. With cutting-edgeAgentic AIcapabilities, BMC Helix allows businesses to shift from reactive incident handling topredictive,autonomous serviceandoperations management.

About BMC Helix

BMC Helix is a leading AI-powered, cloud-native, and on-premise deployable platform for service and operations management. Designed withmicroservices,containers, andAPI-first architecture, BMC Helix enables organizations to intelligently automate and scale their IT environments.

The platform supports deployment acrosspublic cloud,private cloud,hybrid, andon-premiseenvironments—offering unmatched flexibility for enterprise-grade operations. With cutting-edgeAgentic AIcapabilities, BMC Helix allows businesses to shift from reactive incident handling topredictive,autonomous serviceandoperations management.

From ITSM and ITOM to AIOps, BMC Helix empowers global enterprises to deliver exceptional user experiences while reducing operational complexity and cost

Position Summary

Join the Digital Solution Engineering team at BMC Helix as an Associate Solution Engineer , where technology meets business impact. This early-career role is ideal for recent graduates or individuals with 1–3 years of relevant experience who are excited to work at the intersection of enterprise technology and customer value.

You’ll work alongside experienced engineers, product specialists, and customer-facing teams to understand client challenges and demonstrate how BMC Helix can solve them. The role is split 50% technology (platform knowledge, demos, architecture, differentiators) and 50% business (industry alignment, use cases, problem-solving).

Preferred Qualifications

• Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar.
• Familiarity with ITIL, DevOps principles, or service management concepts.
• Trilingual REQUIRED : English, Spanish, and Portuguese proficiencies

Why Join the Digital Solution Engineering Team at BMC?

• Learn from seasoned professionals and build a career at the forefront of enterprise technology.
• Work with leading-edge tools and technologies including A I/ML ,hybrid/on-prem deployments, andcloud-native architectures.
• Solve real business challenges for some of the world’s largest organizations.
• Thrive in a diverse, supportive, and innovative environment with strong mentorship and continuous development .

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.