ASSOCIATE OPERATIONS SPECIALIST

AutoZone; Chihuahua; Presencial; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A leading company in automotive retail is seeking a Technical Support Specialist. This role will provide advanced support for store systems with responsibilities including system administration, root cause analysis, and documentation. Candidates should possess an associate's degree, relevant experience in technical roles, and fluency in English and Spanish.

Formación

• 1-2 years in relevant roles, customer service, or technical analysis.
• Fluent in English and Spanish; Portuguese is a plus.

Responsabilidades

• Provide 3rd level support for Store Technical Support.
• Perform comprehensive root cause analysis of system failures.
• Create support documentation and perform ad-hoc analysis as needed.

Conocimientos

Technical Analysis

Customer Service

LINUX

MS Office

MySQL

PostgreSQL

Python

Perl

HTML

C

C++

JCL

Educación

Associate's degree in Computer Science or Programming

Descripción del empleo

Position Summary

Provides 3rd level support for Store Technical Support concerning LINUX, UNIX, and store system issues. Performs comprehensive root cause analysis of system failures to improve system functionality and reduce call volume. Delivers superior service through prompt interaction with support teams.

Job Responsibilities - Other Duties May Be Assigned

1. Performs system administration activities, including server reboots, space relocation, and failure monitoring.
2. Handles sensitive problems requiring extensive research for resolution.
3. Reviews system logs to determine causes of failures and conducts root cause analysis.
4. Creates support documentation, documents resolutions, provides analytical data, and makes strategic recommendations; performs ad-hoc analysis as needed.
5. Writes and tests code on existing applications.

Skills and Requirements

1. Associate's degree or equivalent in a related field.
2. Study area: Computer Science or Programming.
3. Experience: 1-2 years in relevant roles, customer service, or technical analysis.
4. Languages and skills: Fluent in English and Spanish; experience with LINUX, MS Office, MySQL, PostgreSQL, Python, Perl, HTML, C, C++, JCL; experience in AutoZone Stores or Technical support preferred; Portuguese language skills are a plus.