Associate Director, Business Optimization - Payments

Roman Health Pharmacy LLC; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

7,000 MXN annual development budget

Meal vouchers

Comprehensive health insurance

Enhanced family leave

Gym membership contribution

Mental health platform access

Descripción de la vacante

Roman Health Pharmacy LLC seeks an Associate Director of Business Optimization in Mexico City to lead the strategic expansion of their global partnership ecosystem. This role requires over 6 years of experience in payments or fintech and focuses on managing partnerships, analyzing performance data, and mentoring a team. The position offers a hybrid working model, comprehensive insurance, meal vouchers, and a development budget for professional growth.

Formación

• 6+ years in payments, fintech, or e-commerce.
• Deep knowledge of payment lifecycle and regulations.
• Proven ability to engage with issuers and acquirers.

Responsabilidades

• Lead strategic expansion of global partnerships.
• Analyze performance data and collaborate with teams.
• Mentor and develop a team of junior members.

Conocimientos

Payments experience

Fintech knowledge

Analytical skills

Leadership experience

Fluency in English and Spanish

Educación

Bachelor's degree in a relevant field

MBA preferred

Herramientas

Tokenization

3DS

Smart Routing

Descripción del empleo

Purpose

As the Associate Director of Business Optimization, you will lead the strategic expansion of our global partnership ecosystem. You will report to the VP of Payment Optimization, leveraging your expertise in payment lifecycles and technical protocols such as Tokenization, 3DS, and Smart Routing to bridge the gap between issuers, acquirers, and schemes. Your mission is to drive world‑class performance through higher authorization rates and seamless conversion.

Your impact in this role

• Partnership Management: Establish and oversee partnerships across different stakeholders in the payment ecosystem, manage and empower team members who own local relationships, and build a formula for successful partner interaction. This involves regular communication with acquirers to ensure smooth transaction processing, staying updated on card scheme policies to facilitate seamless card payment acceptance, fostering relationships with issuers, and developing partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics.
• Team Leadership: Lead, mentor, and develop a small team of junior members responsible for specific partners.
• Performance Analytics: Analyze and review performance data (declines, conversion rates) for each partner. Collaborate with internal stakeholders such as product, customer support, and technical teams to address underlying factors, implement strategies to optimize transaction approval processes, and leverage insights from A/B testing and partnerships with acquirers to improve authorization rates.
• Cross‑Functional collaboration: Collaborate with Product, Risk Management, Partnerships, and other teams to launch performance‑enhancing products and features.

What would make you a great fit

• Experience: 6+ years in payments, fintech, or e‑commerce with a relevant bachelor’s degree (MBA preferred).
• Domain Expertise: Deep knowledge of the payment lifecycle, card scheme regulations, and technical tools (Tokenization, 3DS, Smart Routing).
• Strategy & Partnerships: Proven ability to build engagement strategies with issuers, acquirers, and Local Payment Methods (LPMs).
• Analytical Skills: Proficiency in data analysis to optimize transaction performance, decline reasons, and conversion rates.
• Leadership: Experience mentoring and leading teams while collaborating across Product and Risk departments.
• Languages: Fluency in English plus Spanish.

What's in it for you?

• Hybrid working: 3 days per week on‑site with flexible work‑from‑abroad policy allowing up to 30 remote days per year and a 10‑day holiday allowance.
• Learning and Development: 7,000 MXN annual budget for professional growth, leadership cafés, on‑the‑job training, and other development opportunities.
• Meal vouchers: SiVale – MXN 3,000 per month for a balanced meal.
• Insurance: Comprehensive coverage including major and minor health insurance, dental insurance, life insurance, and travel insurance.
• Enhanced family leave: Support for key life moments.
• Gym membership: Company contribution toward your gym membership.
• Mental health platform: Access to one‑on‑one therapy, chat therapy, therapist‑led courses, guided meditations, and more.